- Entry level
- No Education
- Salary to negotiate
What You’ll Do
The team is of extraordinary technical guides whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience.
Partner with customers in solving their toughest networking challenges is what sets us apart in the industry and keeps customers coming back to Cisco. As digitization crafts our future, we lead with innovation, accept change, and believe the customer experience is paramount to our success.
As a Customer Support Engineer in our extraordinary team you will gain hands-on experience and the ability to earn industry-leading certifications.
You will be a strategic partner to our customers, saving their business from the impact of network incidents, solving and preventing the recurrence of technical issues. You will take on our customers’ toughest problems, ensuring that our customers get expected business outcomes, providing a superb customer experience.
You will also receive extensive training and development both technical and leadership/customer skill areas.
Who You'll Work With
CX is a team of extraordinary guides who focus to deliver exclusive customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is measured through exceptional financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.
The group of highly skilled, dynamic, diverse, and passionate engineers who go above and beyond in assisting not just the customer but also their teammates and peers. The team is a good mix of engineers with varying years of experience (from 3 years all the way to 12 years) in Cisco technologies and solutions, and each-and-every-one of them bring phenomenal value to the table. The team has global presence located in 3 US centers, 1 Brussels center and 2 India centers.
Who You Are
Cisco VCSC,VCSE and expressways
Cisco Telepresence & Video end points [Cisco : IX5K , MX series, SX series etc.
Cisco MCU : CMS,TPS& Conductor
Cisco Telepresence Management Suite (TMS) & content Server
Cisco Unified Communications Manager (CUCM)
Solid understanding of call flows B2B, MRA
Solid understanding and work experience in Video/Telepresence Technology
Expert level understanding and trouble shooting skills on Protocols Sip & H323
Analyse complex logs and drive trouble shootings
Solid exposure to network elements & trouble shooting skills sets
Packet capture and trace readings
Good customer service skills
Establish good work relation with the extend teams.
At Cisco, each person brings their different talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything – people, process, data and things – and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About the company
At Cisco, transforming the way people work, live, play and learn also includes being a great place to work. For 17 years, we’ve been named a Fortune 100 Best Place to Work, one of a handful of companies included on the list since its inception. And, we are among 25 companies acknowledged as a world’s best multinational workplace.
We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.
Learn why Cisco is a great place to work and what we offer you.