Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Mumbai

Description

Description


JOB DESCRIPTION


Job Title


Engineer–Enterprise Network Operations

Reporting

Manager – Network Operations

Department

Engineering and Operations

Location

Mumbai

1. PRE-REQUISITE:


- Hands on troubleshooting experience in global enterprise LAN and WAN environment
- Strong hands-on technical subject matter expertise on HP, Aruba, Cisco and Juniper platform
- Technical expertise with Switching(VLAN, Trunking, Dot1x, various flavors of STP) protocols, Routing protocols (EIGRP, OSPF, BGP) and Wireless technologies
- Knowledge of Infoblox and QoS 2. RESPONSIBILITIES:


Engineers who have a passion and understanding for providing outstanding customer service. This person will be part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting.


- 24*7 Remote Management and Monitoring of Enterprise Networksof Large Global clients that have a distributed LAN , WAN setup
- Ticket resolution – work and resolve on trouble tickets, handle ticket escalation
- Queue Management – monitor ticket queue, ensure assignment/resolution and closure
- Change Management – Work on complex customer changes and perform network maintenances
- Performance tuning of Network devices and creation of Service Improvement Plans
- Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
- Planning and Perform upgrade of firmware
- Work with Hardware/Software Vendors to resolve problems
- Train and Mentor juniors
- Act as an Subject Matter Expert for certain Network products
- Interface with Global customers on calls and lead technical meetings
- Assist is creation of Root Cause analysis (RCA)
- Provide technical inputs for weekly/monthly customer service review reports 3. TRAINING AND CERTIFICATION REQUIRED FOR JOB


CCNA, CCNP,JCNIA, JNCIS, JNCIPis desirable.

4. EXPERIENCE:


3-6 years relevant experience

5. EDUCATION:


Engineering Degree/ Diploma for recognized University /Board

6. OTHER SKILLS:


- Excellent communication skills – written as well as verbal
- Passion to work on core technology platform
- ITIL process awareness File: Manager

About the company

NeuvooBulkIN

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