- Entry level
- No Education
- Salary to negotiate
about the role
Manage ,implement and deployment of the tool platform within the infrastructure selected for the purposeInterlock with relevant stakeholders i.e. GPO,MSC, VPO to develop processes to leverage the toolsTrain and assist the operational entities to manage transition/transformation and operation.Support the tests to be done on the Proof of Concept for both Prime and DNAProvide alarms meaningful/thresholds for tickets creation rulesProvide the technical knowledge required to build processesSupport for the design and size the build and run modelsSupport the setup to send customer alarms to Service NowTest the overall customer solutionProvide Customer Technical PM to implement the EMS platformDeliver the Build Of Material for the platformContribute in the Low Level DesignLicenses managementIT Services (FTP server, MIB Server, backups,...)SCMZ management when the platform is Orange hostedDiscovery to build inventory (Site Survey or other)Support Service Operations when users claim for problem resolutionChange request Management of related to platform evolution, security / hardware / softwareGuide to prepare the Configuration accessLevel 3 support to Maintain and Manage the infrastructure (EMS tools and servers linked to the platform)Application Release management in relation with Vendor and DomainEnsure training environment available within LAB platformTest customer environment within LAB platform when evolutions requiredBuild a cookbook with most used solutions based on customers cases :Design of the solution : customer hosted/orange hostedSecurity rules and constraintsSupport Pre-sales and Post-sales consultancy
Customer Oriented Attitude (Internal / External) – Can do !Delivering within a matrix organizationFirst class proactive communication skills, negotiation, presentation,Knowledge of Configuration ManagementKnowledge Change ManagementSolid knowledge of Digital Tools Management ,routing & switching etc.Excellent knowledge of cisco prime in terms on deployment ,administration and operations.Excellent hands on knowledge of routing, switching and wireless LAN environmentAbility to carefully plan and co-ordinate work according to a demanding time scheduleExcellent interpersonal and communication skills with the ability to operate in a multi-cultural and cross-functional organizationService oriented, customer focused, and have the ability to resolve complex - problems through a calculated and methodical approach.Good time management, organizational and communication skillsAbility to work under pressure with ability to deal with multiple tasks.Ability to coach and mentor peers and subordinatesExcellent problem solving skills are necessary.ITIL Service Management certification preferredGood analytical skillsAbility to communicate at all levels across the business..Ability to learn quickly and understand basic network connectivity and infrastructure.Good interpersonal skills, time and matrix management skillsCapable of representing the organisation during major incidents.Able to work within a time critical, customer focused environmentAbility to multi task and work under pressure.
Minimum 6- 10 years of experience in enterprise networks with main focus on LAN management(wired and wireless) and LAN management tools like Cisco prime, ISE,Aruba ,Cisco DNA center etc.
Customer Services & Operations
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
About the company
At Orange we have one priority: provide an incomparable experience!
With its strategic project, Essentials2020, Orange has set itself the task of ensuring it is ever-present to connect every individual to what is essential to them, and to provide a unique daily customer experience by designing the digital services that allow all our customers to enjoy securely what is essential to them.
We will achieve our ambition with five action levers and a single, dynamic approach, as an efficient and responsible digital company:
- Offering enriched connectivity
- Reinventing the customer relationship
- Building an employer model that combines the digital with the human
- Supporting the transformation of corporate customers
- Diversifying by capitalizing on our assets