Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Bangalore

Description

HOTEL OR ENTITY
Grand Mercure Mysuru
Managed hotel
City BENGALURU State South India Region/Country India 
Grand Mercure Mysore is located at New Sayaji Road, North of the exquisite Mysore Palace. An up-scale hotel featuring 146 quality room and suites along with excellent Food & Beverage offerings including an All Day Dining, Alfresco, Bar, Meeting room, Deli shop, Specialty restaurant at roof level including a Gym and a roof top swimming Pool
Discover the hotel
CONTRACT

Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: No
Status Full Time
Anticipated Start Date 03-09-2018
SKILLS

Level of Education
A level
Areas of study
Hospitality Management
Professional experiences
6 to 10 years
Languages essential
English
Optional languages
Hindi
French (Intermediate)
ESSENTIAL AND OPTIONAL REQUIREMENTS

Promotes within the department the use of automated check in and check out kiosks by guests
Ensures that guests are followed up and offered appropriate services of a high standard
Supervises the whole department's organization and operations
Presents the Hotel Manager with a daily report on activities and events
Initiates new projects, coordinating implementation and follow-up
Power Point
Word
Micros
Opéra
KEY TASKS

Develops close relationships with guests throughout their stay with the aim of gaining their loyalty is often present in the lobby and at reception in order to meet guests on
a daily basis
Ensures that guests receive a warm and personal welcome
Organises the receptionists and welcomers for optimal effectiveness
Knows the behaviour patterns of regular guests and issues instructions to the different teams within the department
Handles guest complaints if they have not been dealt with by team members
Guarantees the high standard of rooms services
Is in constant contact with the other departments and ensures that information circulates smoothly between them
Is responsible for consistency and coherence between different teams
Ensures that all brand reference guidelines are correctly applied at all times
Promotes the use of teams of receptionists and welcomers, ensures people are well suited to their jobs and that their roles are properly understood both by themselves
and other hotel personnel
GRAND MERCURE AND ITS PEOPLE
At Grand Mercure we care about your career. We understand that for you, the art of hospitality is not just a job but a profession so the training you will receive will be world-class.
APPLY TO THIS VACANCY

About the company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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