- Entry level
- No Education
- Salary to negotiate
Providing post training support on EY SharePoint applications; EY OneSpace, EY KeySpace and EY Interact.
Setting up SharePoint sites for EY client engagements.
Answering functional query from client or user or EY user on behalf of client user.
Incident escalation to respective team either on behalf of client or user
Escalation of change request and defects to respective team or contact on behalf of client, team or user
Building good knowledge of internal business processes and to offer guidance to drive efficiencies.
Training coordination and delivery
Creating communications for users
Maintaining content of our internal SharePoint Help Site
Assisting and chairing Champions calls
2-4 years of total work experience preferably in to IT production support on IT tools and applications
Experience in Implementation and training
Bachelors, in any discipline with strong affinity towards IT tools and applications.
Good working knowledge in SharePoint technology with prime focus on SharePoint site administration.
Good exposure to tools and technology platforms.
MS Office suite (moderate to expert level) – word, excel, power point.
Able to provide functional support in a timely manner and respond to critical usage requests from the business
Experience in working in a multi-cultural and team environment.
Have excellent communication skills - both written and oral.
Demonstrate strong organizational skills, structured thinking abilities and be able to see a project through to the end.
Able to demonstrate ‘business acumen’ and to be able to identify and challenge inefficiencies
Demonstrate strong interpersonal and analytical skills.
Demonstrate an eye for detail.
Be flexible and willing to adjust responsibilities to align with developing business needs.
Demonstrate capability to work in a multi-cultural environment and in complex environments where objectives may not always be aligned.
About the company
A multinational professional services firm headquartered in London, United Kingdom. It is one of the "Big Four" audit firms and is the third largest professional services firm in the world by aggregated revenue in 2014.