- Entry level
- No Education
- Salary to negotiate
As a Team member in the Talent Services Core HR – Contact Centre team you will be responsible to support employee inquiries
Attends to employees inquiries as assigned (including inquiries or requests via telephone, chat or email) in accordance with established policies and procedures
Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed
Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines
Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor
Work on other HR/ operational support activities.
Completing all assignments & ensuring quality keeping the timeliness.
Identifies potential areas for process improvements and makes recommendations to Supervisor
Contribute individually, being a role model to others
Coach and mentor junior peers when called upon to do so
Understand and follow workplace policies and procedures
Graduate/Postgraduate in any discipline
1- 3 yrs experience in an HR Contact Centre/HR Helpdesk/ Call center experience
Should be Proficient in MS office suite (MS Excel) & Analytical skills
Strong communication skills
High attention to detail, clarity
Client serving mind set.
Hard working, be able to stay focused when doing repetitive work, and remain calm during challenging assignments.
About the company
A multinational professional services firm headquartered in London, United Kingdom. It is one of the "Big Four" audit firms and is the third largest professional services firm in the world by aggregated revenue in 2014.