Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Bangalore


The General Manager is accountable for the operational success of the property and will oversee operations, marketing, construction management, lease administration, accounting, guest services, and tenant relations. Principal Accountabilities: Management and Operations - Maintain safety, cleanliness and integrity of all areas of all buildings, systems and equipment for all property users. - Prepare team to respond in emergency and crisis situations. - Have thorough knowledge of area market including all competitive properties and area demographics. - Develop and maintain an appropriate level of involvement in community affairs and activities representing Freedom Crossing at Fort Bliss. - Establish and maintain positive community relations by attending various functions as a representative of the center. Review and approve requests for tours, information and public appearances. - Enforce all tenant lease requirements. - Establish an effective working relationship with all store managers and other key merchants, including specialty tenants, to understand and drive sales. - Coordinate sponsorship, marketing and special events with Marketing Director. - Manage the physical plant functions of property by overseeing all aspects of facility maintenance, housekeeping and security. - Assist Tenant Coordination in construction projects directly or indirectly related to tenant finish. - Oversee construction projects related to capital improvements. - Manage tenant relations by inspecting and observing daily operation of all tenant spaces to ensure conformance to lease provisions, property policies and governmental regulations. - Be the primary point of contact for all owner, government, and tenant communications. - Fulfill Manager-on-Duty rotation and manage day-to-day activities as necessary. Leasing - Work in conjunction with Leasing Team to execute new and renewal leases to meet or exceed objectives. - Negotiate proposed lease amendments. - Participate in the development of business plans and direct special projects to enhance tenant sales productivity and center profitability. Financial Performance and Reporting - Develop, implement and administer annual budget including quarterly re-forecasting and monthly variance reporting, and recommends capital expenditures. Prepare financial reports according to established reporting requirements. - Achieve budgeted net operating income for property. - Direct the preparation and implementation of all annual financial reports including budgets, management plan, and annual report. - Direct the preparation and submission to asset manager of all monthly/quarterly financial reports, forecasts and sales reports. - Monitor the collections of all rents and execute appropriate collection process. - Direct and assist in billing and collection of all monies, rents, CAM and charges. - Approve work orders, purchase orders and invoices. - Manage CAM reconciliation and related communications. - Oversee and direct the day to day AP and AR functions. Client Relationships - Function as primary point of contact to asset manager for all issues relating to the property. - Interact frequently with property ownership’s asset management team. Construction Management - Coordination and supervision of shopping center and landlord construction projects. - Direct new tenant build-outs on behalf of the Landlord and liaison with related representatives. - Oversee the analysis and management of the property Capital Budget. - Monitor all expenditures and oversee preparation of related monthly reports. - Manage the tenant coordination and construction contracting process. - Review LOIs and lease drafts, provide/coordinate accurate estimations and scheduling. Employee Motivation and Development - Direct and supervise the activities of all property employees. - Develop a personnel action plan for each direct report to identify opportunities for further career development. Provide regular feedback to employees via annual performance objectives, mid-year reviews, annual reviews and other communication mechanisms. - Coordinate appropriate training for property personnel. - Direct staff job results by coaching, counseling, and disciplining employees, and planning, monitoring and appraising job results. Maintains staff by recruiting, selecting, orienting, and training employees. - Maintain a professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks. MINIMUM QUALIFICATIONS: - Bachelor’s degree or equivalent experience - Minimum 5 years of prior property management experience, commercial retail property management experience preferred. - Proficient with Microsoft Office (Word, Excel, Access, PowerPoint), Yardi or other property management software - CSM, CRX, or CPM designations preferred - Previous experience working with the military/Garrison operations is a plus LEADERSHIP CHARACTERISTICS: - Strong communication skills: oral, written, presentation, and in person - People Leadership skills - Demonstrated business acumen - Creative and flexible in attitude and style to adapt in a rapidly changing, environment - Ability to listen and think innovatively - Strong negotiation skills - Problem solver – ability to identify problems and bring issues to resolution proactively - Excellent time management and ability to prioritize and to meet commitments

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