- Entry level
- No Education
- Salary to negotiate
HRMI Analyst - 90213051
Primary Location:IN-Tamil Nadu-Chennai
Posting Range:4 Dec 2018 - 12 Dec 2018
MI Service Analyst
§ To provide a first class Customer Service for Business Clients, Employees, Managers and HR Colleagues.
§ Manage the global HRMI Team Inbox – answering queries to support self-service adoption of online HRMI tools, assigning tasks to Tier 2s where relevant
§ Follow end-to-end data and MI processes (data collation, consolidation, processing, production, analysis, presentation)
§ Deliver data & MI in line with governance, legal and policy expectations
§ Seek and deliver improvements and proactively review process and documentation and requirements
§ Network and work with the wider HR MI community to deliver on our shared and assigned reporting responsibilities
§ Support key projects, continuous improvements, small change activity and testing
Service Delivery 70%
§ Deliver numerous reporting responsibilities and downstream processes such as headcount reporting, functional reporting or data integrity, data collation & production, etc
§ Resolve customer queries via e-mail by analysing the root cause and owning through to resolution, with the support of clearly defined scripts and Work Instructions.
§ Confirm correct levels of authorisation are in place before undertaking work.
§ Support the Direct Access model by answering MI Tool related queries, including access & profile amendments
§ Escalate non-standard requests/queries to the appropriate teams/when required
§ Manage the provision of a wide range of ad hoc MI reports and datasets to numerous customer groups so as to enable them to achieve their objectives
Service Management 20%
§ Deliver operational SLA’s whilst demonstrating the right level of quality and control.
§ Manage HR data standardisation activities on behalf of and for the HR MI Team
§ Ensure that agreed Controls & Checks are completed on time and documented and evidenced appropriately
§ Maintain understanding of BAU processes and tasks so as to be able to interpret and identify the risks involved; highlight these risks to relevant parties and ensure that resolutions / contingencies are in place.
§ Complete all mandatory training in a timely fashion; maintain working knowledge of related requirements and apply them thoroughly and consistently.
HR MI Technology and Change Delivery & Operational Excellence 10%
§ Be committed to enhancing our Customer Experience, and support the drive for Service Excellence
§ Create and maintain reporting solutions and outcomes that are fit-for-purpose, innovative, consistent, timely, efficient, scalable, robust and accurate
§ Ensure that all work instructions and documentation supporting the service are reviewed and updated to reflect the current process. through timely, periodic reviews
§ Excellent & proven English communication skills - verbal, written & presentation.
§ Excellent Customer Service skills and experience – ability to deal with a varied customer base, including business customers & senior stakeholders, and explain complex queries clearly.
§ Extensive experience of using SAP Ad hoc query and using MS Excel, MS Access and other MS (standard) applications in a reporting capacity
§ Business Objects Web Intelligence designer and Qlikview or equivalent relationship database experience in a reporting capacity
§ Analytical thinking and understanding of data and basic business analysis to be able to collate, capture and present data as information
§ Experienced in the application of analytical and quantitative skills – preferably in Financial Services Industry
§ Ability to work under pressure, coordinate and prioritise activities, self-discipline and motivation. This will be an evolving role, which would require flexibility & adapting to the situation at hand.
§ Results-oriented with strong attention to detail and accuracy with the ability to learn quickly whilst remaining thorough
§ Focused on meeting governance, risk management, controls and compliance requirements – and what they mean in terms of day-to-day business practice
§ Team player who naturally shares best practice and knowledge to help achieve business and personal objectives of
About the company
Barclays moves, lends, invests and protects money for 48 million customers and clients worldwide.
We have over 325 years of history and expertise in banking. From our beginnings in Lombard Street, London through to the launch of the world’s first ATM and innovative mobile phone payments services, find out more about our achievements to date.
Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.