- Entry level
- No Education
- Salary to negotiate
HRMI Analyst - 90213182
Primary Location:IN-Tamil Nadu-Chennai
Posting Range:4 Dec 2018 - 12 Dec 2018
Job Title: HRMI Analyst
· To provide a first class Customer Service for Business Clients, Employees, Managers and HR Colleagues.
· Manage the global HRMI Team Inbox – answering queries to support self-service adoption of online HRMI tools, assigning tasks to Business Partners where relevant
· Follow end-to-end data and MI processes (data collation, consolidation, processing, production, analysis, presentation)
· Deliver data & MI in line with governance, legal and policy expectations
· Seek and deliver improvements and proactively review process and documentation and requirements
· Network and work with the wider HR MI community to deliver on our shared and assigned reporting responsibilities
Service Delivery 70%
Deliver numerous reporting responsibilities and downstream processes such as headcount reporting, functional reporting or data integrity, data collation & production based on the HRMI Global Work Instructions.
Resolve customer queries via e-mail by analysing the root cause and owning through to resolution, with the support of clearly defined scripts and Work Instructions.
Escalate non-standard requests/queries to the appropriate teams as/when required
Confirm correct levels of authorisation are in place before undertaking work.
Service Management 20%
Deliver operational SLA’s whilst demonstrating the right level of quality and control.
Ensure that agreed Controls & Checks are completed on time and documented and evidenced appropriately
Maintain understanding of BAU processes and tasks so as to be able to interpret and identify the risks involved; highlight these risks to relevant parties and ensure that resolutions / contingencies are in place.
Complete all mandatory training in a timely fashion; maintain working knowledge of related requirements and apply them thoroughly and consistently.
HR MI Tech and Change Delivery & Operational Excellence 10%
Be committed to enhancing our Customer Experience, and support the drive for Service Excellence
Create and maintain reporting solutions outcomes that are fit-for-purpose, innovative, consistent, timely, efficient, scalable, robust and accurate
Ensure that all work instructions and documentation supporting the service are updated to reflect the current process.
§ Excellent & proven English communication skills - verbal, written & presentation.
§ Customer Service experience – ability to deal with a varied customer base, including business customers & senior stakeholders, and explain queries clearly.
§ Proven record of using SAP Ad hoc query and proven record of using MS Excel, MS Access and other MS (standard) applications in a reporting capacity
§ Analytical thinking and understanding of data and basic business analysis to be able to collate, capture and present data as information
§ Ability to work under pressure, coordinate and prioritise activities, self-discipline and motivation. This will be an evolving role, which would require flexibility & adapting to the situation at hand.
§ Results-oriented with strong attention to detail and accuracy with the ability to learn quickly whilst remaining thorough
§ Focused on meeting governance, risk management, controls and compliance requirements – and what they mean in terms of day-to-day business practice
§ Team player who naturally shares best practice and knowledge to help achieve business and personal objectives of other Team members.
§ Experienced in the application of analytical and quantitative skills – preferably in Financial Services Industry
§ Knowledge of Barclays HR Policies and Procedures.
§ Knowledge of HR processes/areas and their links to HRMI tools including SAP/Siebel connector, Business Objects, Organisation & Position Management (OM/PM), Employee Relations, HR Policy, HR Legal and Redundancy.
§ Experience in using HR applications and systems.
About UsBarclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate
About the company
Barclays moves, lends, invests and protects money for 48 million customers and clients worldwide.
We have over 325 years of history and expertise in banking. From our beginnings in Lombard Street, London through to the launch of the world’s first ATM and innovative mobile phone payments services, find out more about our achievements to date.
Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.