- Entry level
- No Education
- Salary to negotiate
With our industry leading sales performance platform fueled by data science and predictive insights,ÂAvisoÂempowers enterprises to accelerate their sales, optimize their sales performance and exceed their revenue goals.
With a proven track record of building high growth and highly successful technology companies, our team is completely focused on solving complex sales challenges and ensuring customer success.We have a lot of drive, smarts, and a ton of passion for what we do.
The Customer Success Program/implementation Manager role is responsible for the ultimate success of Avisos enterprise customers from start-to-finish.Reporting to the VPÂof Customer Success, you will be working to ensure that customers are delighted with Aviso solutions.
The ideal candidate can understand our customers, their needs, their business processes, and their challenges, and is capable of guiding them through the process to implement and adopt Aviso.This is the job for you if...Youre fanatical about customer success and tenacious at driving long-term customer value.You have impressive verbal and written communication skillsYou have strong interpersonal skills with an ability to excel in a team oriented atmosphereYou have tremendous work ethic with a passion for resultsYou have an exceptional level of drive and dedication coupled with a positive attitudeYou have the ability to understand customer requirements and identify business challenges for Aviso to solveThis is what youll do...Act as a primary point of contact for our enterprise customers and the operational aspects of the projectsLead regular status meetings with project team, customers, sponsors, and stakeholdersHave a strong focus on overall customer success and delivering successful customer outcomesScope out project engagements and formalize this scope in a Statement of WorkMonitor and manage project financials, scope, and schedule to ensure that project stay on track for assigned customer projectsCreate documentation to meet customers new ways of working and facilitate change management and training initiativesAssist in development of methodology and possessing the ability to assess risks in process, people or technology to adjust project plans and address accordinglyDesign and lead implementations leveraging an in Âdepth knowledge of Aviso implementation best practices, Aviso API architecture and Aviso integration capabilitiesIdentify and develop new opportunities for expansion across the customers business and collaborate with the sales team to ensure subscription growth and increased solution footprint.What were really looking for...Proven track record of managing programs, projects, deadlines, and scope in SaaSAbility to work with the sales team on scoping and sizing for new project proposals and post-sales for existing customersAbility to work with the marketing and sales team in assisting with pre-sales activities e.g.
demos, best practice sharingExemplary and proactive communication skills (verbal and written)Ability to build and maintain lasting customer relationshipsContinuously seeking new ways to improve existing project management processes to strengthen the Aviso delivery methodologyAbility to work in a fast-paced environmentExperience with Project Management tools and methodologiesStrong collaboration and relationship management skillsTech oriented and understands market trends, particularly with enterprise softwareUnderstanding of sales processes and hands on familiarity with salesforce.comDemonstrated leadership abilities to lead business discussions with customers, gather requirements and architect the value of our solution and the best practices to implement itExperience at Big Five consulting firm as a senior consultant or manager highly desirableBachelors of Science in Computer Science or in Business preferred5+ years of experience in implementation of business applications, including in a Change Management role,with preferably 1 year in a startup.If you are interested in being a part of something extraordinary, take pride in initiating meaningful relationships with and delighting customers, and like working alongside smart and ambitious people, then this is the role for you.
Skills:- Salesforce development, Implementation and Customer Relationship Management (CRM)
About the company