Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Mumbai

Description

India Deskside Support #Production Support #120846India-Mumbai-Mumbai |   Full-time | Technology [IT] | Job ID 120846Software Development / EngineeringEnglishCredit Suisse is a leading global wealth manager with strong investment banking capabilities. Headquartered in Zurich, Switzerland, we have a global reach with operations in about 50 countries and employ more than 45,000 people from over 150 different nations. Embodying entrepreneurial spirit, Credit Suisse delivers holistic financial solutions to our clients, including innovative products and specially tailored advice. Striving for quality and excellence in our work, we recognize and reward extraordinary performance among our employees, provide wide-ranging training and development opportunities, and benefit from a diverse range of perspectives to create value for our clients, shareholders and communities. We are Credit Suisse.We Offer The PB APAC Service Desk Team in Mumbai provides a comprehensive first level support to all Credit Suisse Private Banking and Bank Branch users in India which includes Front Office, Operations, Financial Accounting, etc. This team works very closely with the business as well as other support teams (Level 2, Application Operations, Application Development, Project, Technology Infrastructure Teams, and external vendors etc.) in resolving business related issues. The support staff member is expected to communicate effectively with users and resolve/escalate issues within service level agreements.
Below are the deliverables expected from this role:

Support PB applications and engage all users in a proactive manner
Act as the Single Point of Contact for all IT incidents and service requests
Provide first line application support including trouble shooting of issues and performing initial investigation
Incident / Request logging and tracking following the Request Fulfillment, Incident and Problem Management processes as per ITIL standards
Stack holder management, represent IT to India business and India CXO
Communicate request / incident status to relevant stakeholders
Coordinate and manage issue restoration efforts
Monitor progress of ticket in accordance with defined Service Level Agreements
Report and escalate exceptions / major incidents to the Service Desk Manager
Provide support for audit and regulatory related tasks
Coordinates UAT signoffs
Provide support for weekend maintenance activities / disaster recovery testing activities
Prepare and organize meeting with key business stakeholders
Attend knowledge transfer sessions with project / second level teams
Functionally and administratively report to the PB PTG Service Desk Manager
You offer:

Fluent in English (written and spoken);
Experience in managing customer facing teams and proven track record of leading by example
Thorough understanding of Service Desk operations, IT best practices, industry trends and customer service
Excellent written and verbal communication skills and relationship building
ITIL certification an advantage
Ability to cope with pressure and defuse high intensity situations
Values of transparency, accountability, commitment to excellence and client service quality
Candidate must have attention to detail; have the ability to work independently
Familiar with Equities / Securities / Bonds banking products is desirable
Familiarity to the following Private Banking application is desirable
Prior experience in Supporting Wealth Spectrum and Globus (T24) applications
Candidate must have good hands-on experience with RDBMS queries and Unix commands.You Offer The PB APAC Service Desk Team in Mumbai provides a comprehensive first level support to all Credit Suisse Private Banking and Bank Branch users in India which includes Front Office, Operations, Financial Accounting, etc. This team works very closely with the business as well as other support teams (Level 2, Application Operations, Application Development, Project, Technology Infrastructure Teams, and external vendors etc.) in resolving business related issues. The support staff member is expected to communicate effectively with users and resolve/escalate issues within service level agreements.
Below are the deliverables expected from this role:

Support PB applications and engage all users in a proactive manner
Act as the Single Point of Contact for all IT incidents and service requests
Provide first line application support including trouble shooting of issues and performing initial

About the company

Credit Suisse is a global financial services company providing Private Banking & Wealth Management services, and Investment Banking services and expertise, to companies, institutions and high-net-worth clients. We are active in more than 50 countries and employ over 46,000 people.

It’s our aim to build the bank of the future at Credit Suisse—to work as one integrated bank, servicing our clients across regions and businesses. It also means fulfilling our responsibility to help shape the global economy, and to make a difference in people’s lives.

We offer roles for experienced professionals and entry-level hiring programs in a variety of business areas. You will have the chance to make an impact from day one, and throughout your career with us, you will benefit from cross-business and international mobility opportunities.

Companies in this sector

Hives where you can find this job offer