- Entry level
- No Education
- Salary to negotiate
•Manage large amounts of inbound and outbound calls in a timely manner
•Follow communication “scripts” when handling different topics.
•Assist in building online help centre with common questions/issues.
•Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
•Build sustainable relationships and engage customers by taking the extra mile
•Keep records of all conversations in our call centre database in a comprehensible way
•A strong will to complete full life cycle of tasks.
•Frequently attend educational workshops help to improve knowledge and performance level
•Meet personal/team qualitative and quantitative targets
•Great commission for strong workforce.
•Great Spoken and Written English.
•Good in Microsoft Excel
•Previous experience in a customer support role
•Track record of over-achieving quota
•Strong phone and verbal communication skills along with active listening
•Familiarity with CRM systems and practices
•Customer focus and adaptability to different personality types
•Ability to multi-task, set priorities and manage time effectively
•Night Shift Compulsory
Note : English communication is compulsory if not please do not apply
- International BPO Executive Industry
Number of Vacancy
Higher Secondary, Secondary School, Vocational Course, Diploma
About the company