Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Nashik

Description

Job Description


Job brief

Responsibilities

•Manage large amounts of inbound and outbound calls in a timely manner

•Follow communication “scripts” when handling different topics.

•Assist in building online help centre with common questions/issues.

•Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

•Build sustainable relationships and engage customers by taking the extra mile

•Keep records of all conversations in our call centre database in a comprehensible way

•A strong will to complete full life cycle of tasks.

•Frequently attend educational workshops help to improve knowledge and performance level

•Meet personal/team qualitative and quantitative targets

•Great commission for strong workforce.

Requirements

•Great Spoken and Written English.

•Methodical, trustworthy.

•Good in Microsoft Excel

•Previous experience in a customer support role

•Track record of over-achieving quota

•Strong phone and verbal communication skills along with active listening

•Familiarity with CRM systems and practices

•Customer focus and adaptability to different personality types

•Ability to multi-task, set priorities and manage time effectively

•Night Shift Compulsory

Note : English communication is compulsory if not please do not apply
Key Skills


- International BPO Executive Industry

Functional Area

Number of Vacancy

10

Education

Higher Secondary, Secondary School, Vocational Course, Diploma

About the company

NeuvooBulkIN

Related jobs