- Entry level
- No Education
- Salary to negotiate
LRRT L2 Support Analyst - 90213877
Posting Range:3 Dec 2018 - 18 Dec 2018
LRRT L2 Support Analyst
The role requires the individual to provide end-to-end Production support for Local Regulatory Reporting & Tax applications.
The Application Support Specialist will perform a critical role in Application Support and Service Management with responsibility to ensure stability, continuity and availability of the application, in addition to providing rapid response to incidents and escalated user queries.
Technical Support and Maintenance of the Business Service and Applications.
Hands-on and should be able to work independently and if required guide team mates.
Manage the successful handover of change into the support environment.
Strong Analytical skills.
Own maintain and track incidents through their entire lifecycle.
o Check the daily schedules, verifying all steps successfully completed and outputs as expected
o Analyse processes and related data and produce meaningful management information that meets requirements
o Create and support business reports
o Analyse and identify root cause for failures in applications
o Review and build database tables queries to support problem analysis
o Support the handover of new or enhanced software into business-as-usual (BAU) operation, absorbing and assimilating the information and providing junior resources information and education relating to the system technology and function.
o Owner of a group of individual Service Improvement items and responsible for their implementation. Providing out of the box solutions and owning these through to implementation.
o Identify proactive remedial strategies to prevent future software problems and to improve the quality of delivered software.
o The delivery of documentation to agreed standards, on time and error free.
o Apply data integration flows as part of standard change processes
o Undertake analysis to ensure proposed changes are effective
o Takes responsibility for the technical solution to incidents, and problems, reacting quickly and as necessary to live software errors to limit downtime and resolve the issue.
o Build reports in a way that they are generated automatically
o Understanding customer needs and priorities to providing quality services
o Ability to build strong relationships with peers.
o Ability to strong network and use the relationships to collect and disseminate information, build support, and secure buy-in for desired objectives
o Strong communicator to peers, management and business stakeholders. Provides support during major incident calls and understands technical constraints of live application / service when articulating solutions and business workarounds to impacted business areas.
o Decision making and problem solving.
o Experience in a role where work significantly impacts a department or functional area within a large organization
o Masters or Bachelors Degree (preferably in Computer Science/Engineering)
o Experience with application support best practices, methodologies
o Experience of working in a corporate banking environment, preferably within a Support team function.
o Strong technical skills in AutoSys, Oracle, SQL, PLSQL, MSSQL, Unix, Linux, Windows
o Informatica, RFPF knowledge preferred
o Knowledge of MS Office suite with a focus on MS Excel, MS Word, and MS Power Point
o Strong analytical approach to problem solving
o Continuously challenge the status quo and work on service improvement initiatives
o Provide innovative solutions to existing problems
o Excellent communication (verbal and written) and interpersonal skills suitable for a diverse audience, with the ability to communicate in a positive, friendly and effective manner with ‘technical’ or ‘non-technical’ users/ customers.
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Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home
About the company
Barclays moves, lends, invests and protects money for 48 million customers and clients worldwide.
We have over 325 years of history and expertise in banking. From our beginnings in Lombard Street, London through to the launch of the world’s first ATM and innovative mobile phone payments services, find out more about our achievements to date.
Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.