- Entry level
- No Education
- Salary to negotiate
We are currently seeking a Manager Services PAN India to join our Buildings BU. Reporting to the All india Service Head; He will be responsible
Share best practices with the worldwide Customer Relationship for our client as well as this team’s vision and lead the implementation and delivery of the vision in India
Be responsible for PAN India profitable growth of services operations
Be responsible for the region /support organizations.
Management of service-level agreements as per the customer
Depot Repair Facilitation & Team Management
Parts Management – Planning, Control, Usage and Consumption.
SLA Compliance for the Region.
Achieve Call ratio for the quarter
Reconciliation of service consumables and AMC on a weekly basis
Ensure minimum SLA missed by ensuring inventory is maintained for immediate TAT to the field at all times within 2 hrs of request.
Handling the Customer Satisfaction, Rewards and recognetion, Handling matrix based service delivery., Lead generation, (Third party Business, Advance services, Building analytics etc), Escalation Managemen
Execute the performance management process, which includes evaluating performance, establishing performance goals, coaching performance and implementing effective development plans.
Establish and foster networks and relationships at all levels.
Motivate through recognition and reward.
Provide encouragement, motivation and support to the workforce through timely and effective communication.
Understand basic principles of change management and applies appropriately to prepare, introduce and manage change within the organization.
Training & Mentorship for the team
Diploma / Bachlor In Engineering or Bachelor's degree in Electronics/ Electrical
At least 8 - 10 years experience
preferably in customer support or support planning role or service delivery roles
Previous service management experience
Ability to drive efficiencies in margin improvement within assigned accounts preferred
Proven experience leading / managing a team in a customer services environment
Proven experience with the sales contract negotiating process preferred
Possess a high degree of skill in relationship management, and leadership to get issues resolved for the customer
Ensure that the customer receives a high level of customer delight with all our client services and works to maximize Our Client services revenue and profitability within assigned accounts
About the company
Schneider Electric SE is a European multinational corporation that specializes in electricity distribution, automation management and produces installation components for energy management. It is headquartered in Rueil-Malmaison, France and is also based at the World Trade Center of Grenoble.
Schneider Electric is the global specialist in energy management and automation.
Schneider Electric develops technologies and solutions to make energy safe, reliable, efficient, productive and green. The Group invests in R&D in order to sustain innovation and differentiation, with a strong commitment to sustainable development.