Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Pune


Messaging Engineer - 90230887
Primary Location:IN-Maharashtra-Pune
Job Type:Permanent/Regular
Posting Range:16 Apr 2019 - 30 Apr 2019
Job Title: Messaging Engineer
Location: Pune

The vacancy is for a Technical Infrastructure Specialist providing live systems support to the Barclays Messaging environment. The Role Holder must have the ability to own and resolve incidents End-to-End and work closely with other Technical Areas e.g. Desktop, Email, etc.

What will you be doing?

Production Support
Systems Management - Responsible for Operational Systems Management & Preventative Maintenance – to include proactive monitoring, system checks, SOD Reports, house-keeping and scheduled maintenance activities. 
Incident Management – provide 24 x 7 (rota) 2nd Line Specialist support for all core and non-core messaging technologies.
Estate Management – work on DCR Test to support the BCM Team, assist Platform team on booking servers for Quarterly patching & pre-post checks, Capacity Management
Request Management – Responsible for handling the Request for fulfilment of the new asks.
Escalation management – provide full support and best service in event of any service or operational escalation. This would include the ability to problem solve, by reviewing incidents raised, making innovative recommendations, analysing the full end to end issue ensuring that recommendations made will resolve incidents with no additional impact to service
Change Management – Assess, plan, test and implement BAU change into Production environment, adhering to bank’s governance and control procedures.
Innovation – a key requirement for this role is to continually keep appraised of Infrastructure and Application enhancements in order to have the ability to continually be reviewing innovative solutions and service improvements as part of the role
Communication – with any incident raised or escalation to service the role holder must have the ability to communicate at all levels. This would include Client, Line Management and Peer interpersonal skills to either verbally communicate direction and changes required as part of the role, and to follow this up by the production of clear communication to the Client, or process changes/enhancements to line management and peers.

Documentation Management & Administration
Adhere to all Operational processes and procedures, ensuring full compliance to the input of data and information into service management and operational tools and systems.
Own and manage Document Library - develop, store and maintain all operational documentation to include processes, procedures, knowledge, and required MI.

What we’re looking for:
Experience of working in a 2nd line IT support environment
Exchange 2007, 2010 & 2013 large enterprise solutions (100,000 seats across multiple geographic environments)
Office 365 & Exchange Online
Email Gateway including Symantec. Cloud (formerly MessageLabs), McAfee Email Gateway & Trust wave Secure Email Gateway (formerly Mail Marshal)
Symantec Enterprise Vault 10.x , 11x & 12x
Scripting – PowerShell, Perl, VB, .NET. MI production.
Alert Management & reporting

Skills that will help you in the role:
Microsoft exchange 2010 & 2013
Microsoft exchange online Office 365
(MCITP) - Enterprise Messaging administrator 2013 / 2016
Message Hygiene (cloud based and on site delivery) & SMTP Mail routing

Where will you be working?

*Barclays recently announced the creation of a new world-class campus at Gera Commerzone located in Kharadi. All Pune based roles will eventually start to move to this new campus starting September 2019. In the run up to that, during the course of 2018, there may be transitory movements of some roles to other temporary sites. Please speak with your recruiter about the specific location plans for your role.

Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that

About the company

Barclays moves, lends, invests and protects money for 48 million customers and clients worldwide.

We have over 325 years of history and expertise in banking. From our beginnings in Lombard Street, London through to the launch of the world’s first ATM and innovative mobile phone payments services, find out more about our achievements to date.

Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.

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