Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Pune


Ops Risk RTB L2 AVP - 90213835
Primary Location:IN-Maharashtra-Pune
Job Type:Permanent/Regular
Posting Range:3 Dec 2018 - 18 Dec 2018
Job Title:
ORT L2 RTB Support Lead  
Location: Pune
Grade: AVP
·       RTB L2 lead to manage overall engagement of India Pune-based RTB L2 Team

·       The Operational Risk RTB lead  is responsible for managing the service provided to the Operational Risk RTB L2 Team  and takes E2E responsibility of the RTB L2 activities. The E2E support includes Production and Non-production (test environments) support for the all Operational Risk Technology owned applications (ORAC, MI BO reporting solution, RSAM and OCTON

·       Establishing strong relationships with

o   Operational Risk RTB L1 team lead (who is responsible for the end user production support),

o   Operational Risk Technology Development Lead,

o   Operational Risk Business Service Support and Change leads

o   Vendor

o   Infrastructure Services teams.

o   global RTB stakeholders


Your Role
o   Primary responsibility for the provision of RTB L2 services for Production and Non-production support for  all Operational Risk Technology owned applications (ORAC, MI BO reporting solution, RSAM and OCTON)

o    Oversight for incident and service request and problem management processes.  Ensure that team strives to  meet SLAs, validating controls and follow prescribed procedures

o   Responsible for managing all major incidents impacting ORT applications, including follow-up to identify root cause and remediation actions

o   Ensure Problems and Known Errors are tracked and managed according to Business requirements.  Work closely with BTB teams to ensure that priority problems are addressed in a timely manner

o   Participate in Service Review meetings with BTB / Operational Risk management, covering all aspects of service management for ORT applications

o   Manage assigned Risk & Control / Audit, Technology Resilience and other RTB initiatives.  Ensure that any deliverables are met on time and work closely with central teams to understand and communicate upcoming demands in advance

o   Ensure that Knowledge Management procedures are followed correctly – keeping knowledge base up-to-date with new and amended knowledge articles.  Highlight any knowledge gaps and arrange training as required

o   Ensure system and application health and performance is monitored and any issues and trends are being analysed and escalated for remediation

o   Perform regular Capacity Management reviews for ORT systems

o   Ensure all services are monitored and measured throughout the function in a consistent manner

o   Produce meaningful reports on service performance for Technology and Business management and users

o   Identify, manage and implement improvements to the support model with the aim of delivering a more efficient and effective service to clients

o   Ensure applications/software environments are fully maintained with appropriately supported updates, patches and/or service packs in line with corporate system maintenance policies

o   Keeping stakeholders informed on progress against Incidents, User Requests and Problems

o   Plan and oversee the use of environments and co-ordination the deployment of software releases through all stages of the development lifecycle up to and including production software and post release operational readiness checks, ensuring team adheres to Change Management standard and processes and strives to meet SLAs and controls

o   Support the handover of new or enhanced software into business-as-usual (BAU) operation, absorbing and assimilating the information and providing junior resources information and education relating to the system technology and function

o   Manage the production and non-production environments, including liaison with vendor and stakeholders, to test and schedule Linux, Windows, Java, Oracle and JBOSS patches, implement configuration changes and housekeeping activities


Essential Skills
·       Strong technical knowledge of Oracle 11g (current) and Oracle 12c (current and planned)

·       Technical knowledge of NAS/Unix/Linux/Windows/Java, JBOSS application server

·       Knowledge and preferably experience of using Business Objects, Tableau

·       Experience of using Toad and SQL developer to access database


About the company

Barclays moves, lends, invests and protects money for 48 million customers and clients worldwide.

We have over 325 years of history and expertise in banking. From our beginnings in Lombard Street, London through to the launch of the world’s first ATM and innovative mobile phone payments services, find out more about our achievements to date.

Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.

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