Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Chennai


EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.
Job purpose

People Advisory Services (PAS) provides corporate clients with an effective and efficient set of integrated offerings solving their most pertinent people related business challenges. Currently, the GDS provides PAS international mobility services to various EY practice offices and clients around the world.
The Engagement Management Services (EMS) is a work stream of PAS in GDS that provides a standard methodology for coordinating the administration of Global Mobility services. The main objective is to provide Information Management, Coordination, Account Management services globally and locally to PAS groups within EY.
The primary role of a Senior is to lead a team that provides Coordination and client management services globally and locally to clients of People Advisory Services within and outside EY. Will also need to independently manage Engagement Management Services (EMS) work streams for the client / group of clients and also assist the leadership in managing the EMS operations
Your responsibilities

Responsible for executing, quality control and reporting daily status to the internal leadership team as well as to our user groups
Conduct review of deliverables for quality assurance
Conduct complete review of client deliverables for quality assurance and ensure the team has adhered to the process protocols.
Adhere to practice protocols and other internal processes consistently
Be an integral part of the Global and/or Local Client Service Delivery team
Responsible for meeting contractual SLA's & KPI's
Will be the first point of escalation
Handle escalations effectively
Develop a deep understanding of all the work streams of EMS and collaborate with different work streams as required by the business
Be involved in coaching, mentoring and guiding your team
Assist managers/Senior managers in managing clients/projects
Ensure that the work done is within the budget and deviations have valid reasons/explanations.
Leverage ideas from other engagements and experiences to enhance effectiveness of work, discuss with other Seniors on good practices to be implemented across all engagements
Take ownership of your schedule and proactively seek work when necessary to meet your annual chargeability goal
Understand your team’s role within the engagement and take ownership for connecting the various work streams serving the client and the client deliverables they are responsible for
Focus on efficiencies and continuous improvement - challenge existing processes where inefficient or redundant
Should be able to proactively identify issues around quality of work, report and recommend solutions accordingly
Owns  client relationships, connecting the services and providing solutions that take into account all aspects of service delivery to the client
Take ownership for quality delivered within the team
Seek opportunities to diversify client load and exposure to different teams
Foster collaboration and constructive communication within the team
Owns  client relationships, connecting the services and providing solutions that take into account all aspects of service delivery to the client. Take complete ownership on your client
Actively participate and represent your team in meetings and provide suggestions on best  practices to be implemented across EMS
Adhere to practice protocols and other internal processes consistently
Owns timelines around deliverables
Your people responsibilities
Should be able to lead a team
Take a lead in training and coaching team members
Succession planning
Manage conflicts effectively
Assess, appraise and recommend professionals for the next levels
Technical skills requirements
Strong in MS Excel - Competent with using spreadsheets for data manipulation and review
Good knowledge of other MS Office applications especially MS Word and MS PowerPoint
Technically versatile and able to work with data from various sources of various complexity and formats

Required skills
Proficient in English
Clear verbal communication

About the company

A multinational professional services firm headquartered in London, United Kingdom. It is one of the "Big Four" audit firms and is the third largest professional services firm in the world by aggregated revenue in 2014.

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