Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Gurgaon


Function Description:
Conduct test to ensure Customer Care Professionals and American Express is in compliance with TLS and federal Regulations for International/Global markets within required timelines - Tests may include monitoring calls / chats, transactions, and other communications
Purpose of the Role:
Conduct test on various business tests designed for Travel and Lifestyle Services Responsible for capturing test results into a system for reporting and review by Travel and Lifestyle Services
Utilize NICE call recording systems to manually identify and locate calls for testing.
Support teams procedural monitoring process on assigned market(s) by conducting procedural monitoring
Participate in test Calibration sessions
Provide input and insight to key drivers of errors

Critical Factors to Success:
Strong interpersonal and networking skills
Attention to detail and strong organizational skills

Past Experience:
Knowledge/Experience in travel industry will be an added advantage

Academic Background:
Functional Skills/Capabilities:
Excellent written, Presentation skills and verbal communication, Self-sufficient and self-motivated work ethic.

Technical Skills/Capabilities:
Proficiency in Microsoft Office-Word, Excel

Knowledge of Platforms:
Ability to perform in fast paced changing environment

Behavioral Skills/Capabilities:
Enterprise Leadership Behaviors
• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
• Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
• Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
ReqID: 19013193
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jul 12, 2019, 1:51:53 AM

  • excel
  • word

About the company

We’re a company of inclusion—built on service, secured by trust and driven by forward thinking. For more than 160 years, we’ve helped our customers reach their goals. And today, as we continue to transform and lead the way in a digital universe, our goal is to reach more customers than ever—to serve the underserved and bring those in the financial margins into the mainstream.

As one of the world’s largest card issuers and most valued brands, we know the way we do business every day has the power to improve lives. We’re a company composed of individuals who understand and reflect the local communities and larger societies we serve. That’s why we’re focused on giving more customers more tools, more access and more ways to realize their dreams—knowing that those dreams look different in different parts of the world.