- Entry level
- No Education
- Salary to negotiate
Bachelor's degree or equivalent practical experience.
5 years of experience in process re-engineering/automation or operational management.
Experience querying and visualizing web-scale datasets using SQL, Tableau, etc.
Experience working with cross-functional stakeholders, managing scaled service delivery set ups or leading transformation and transition projects.
Master's or PhD in Operations Management. Six Sigma certification and/or other relevant operations coursework.
3 years of experience working on technical process/program management.
Experience working as part of a Security/Privacy team on data protection.
Ability to communicate complex, technical concepts concisely and clearly.
Excellent written and verbal communication skills.
About the job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
The Extensions platform enables a diverse and creative set of use cases, has a vibrant developer community, and is a key differentiator for Chrome. Chrome is partnering with Trust and Safety to make the Extensions Ecosystem the best and safest.
As a Review Operations Specialist, you will join the Chrome extensions team within Trust and Safety, delivering reverse engineering, policy compliance, and general quality and security audits for the Chrome Web Store. As a Review Operations Specialist, you will be responsible for enabling excellent operations through process re-engineering, workflow design, and automation solutions, as well as transitioning complex processes to scaled operations teams. You will combine your subject-matter expertise along with technical, analytical, and process development skills to shape the future of the Extensions platform.
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
Manage on-boarding activities like training/ramp-up/certification of new agents, their access to Google systems, etc.
Coordinate with Trust and Safety Vendor Operations program managers and vendor managers on process and delivery improvements. Ensure all aspects of process key performance indicators (KPIs) are tracked, monitored, and reported on a regular basis and drive SLA compliance.
Partner with analysts and vendor partners for managing escalations, performing data analyses, and iterating quickly to respond to new threats and identify opportunities for innovation.
Act as the main point of contact for issues that impact outsourced workflows and identify, scale, and resolve them rapidly.
Liaise between managed service providers and Google internal teams. Collaborate with analysts and engineers to design processes and review workflows and generate product insight and user protection with limited resources.
About the company
Google is not a conventional company, and we don't intend to become one. True, we share attributes with the world's most successful organizations - a focus on innovation and smart business practices comes to mind - but even as we continue to grow, we're committed to retaining a small-company feel. At Google, we know that every employee has something important to say, and that every employee is integral to our success.
We provide individually-tailored compensation packages that can be comprised of competitive salary, bonus, and equity components, along with the opportunity to earn further financial bonuses and rewards. Googlers thrive in small, focused teams and high-energy environments, believe in the ability of technology to change the world, and are as passionate