Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Noida

Description

SR Number HCL/HCL/2018/981500
Designation Senior Customer Service Representative
Location Noida
Job Family Delivery Voice
Job Description (Posting). To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard (1.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process (2.) Improving skill level throughSelf development / nominating training programs
Skill reverification Tests (3.) Meet the defined Quality Scores. Innovation & Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.) To consistently meet or exceed CSAT parameters as defined for the process.
Experience 1-3 Years
Qualification B Tech
No. of Positions 2
Skill (Primary) Domain Competencies (BSERV )-BFS-Operations Management
Country INDIA
Removal Date 02-Jan-2019

About the company

At the dawn of the new millennium, a unique company was born: HCL Technologies. HCL Technologies has demonstrated remarkable growth through the recent economic downturn, emerging as one of only eight 21st century listed technology companies in the world. This was possible because we believe that real value lies in the relationship created between customer and provider, which is built on three deeply rooted value systems:

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