- Entry level
- No Education
- Salary to negotiate
Service Delivery Executive (SDE)
What You’ll Do
Cisco Services provide a global service delivery experience. By offering a complete portfolio of business and technology solutions, Cisco Services ensure that customers achieve successful business outcomes. That means your work will enable customer transformation across a complete lifecycle of Consult/Plan/Build/Manage.
Sets strategic service delivery direction that anticipates the needs of our customers and their technology needs;
Ensures operational excellence in service delivery execution to assure customer objectives and outcomes
Influences customer decision making via thought leadership on technology drivers for their business;
Assesses and influences services delivery methods and execution improvements through the eyes of the customer.
Lead the global service delivery experience to the customer - single point of ownership and accountability for all customer service delivery related activities
Assure customer outcomes across lifecycle of Plan/Build/Manage
Manage customer level profitability - identify new revenue opportunities, drive revenue recognition, manage efficiencies, drive productivity, manage projects successfully while meeting revenue and cost budgets
Shape multi-year services strategy, in conjunction with sales leadership
Drive services revenue growth through sales pursuits, aligned to account plan -- business development
Influence and challenge the customer's thinking to develop better solutions to business and IT objectives
Establish and maintain CxO relationships - directly influence CIO/CTO
Build and manage global direct and matrix teams for customer execution
Champion customer requirements and needs into Cisco - engineering, quality, roadmaps, service offer development, etc.
Who You’ll Work With
Are you passionate about driving customer success? Ensuring that customers realize their business goals is the charter of the Cisco services team. As a leader of a focused service delivery function you will influence, inspire and manage the business strategy, customer relationship and delivery teams.
Who You Are
Relevant Service Provider vertical knowledge and expertise around technology and market trends – aligned to customer business objectives and challenges
- ability to engage subject matter expertise as appropriate
Successfully navigate Customer landscape to drive mutual success - understand and manage political realities to achieve goals
Expertise of IT standards/frameworks (e.g. ITIL, eTOM) and trends (e.g. cloud)
Excellent verbal, written, and presentation skills
Executive engagement – communication, presence and skills
Financial Acumen – understand finance and P&L process and standards
12-15 years relevant industry related experience (e.g. IT domain expertise)
Knowledge of Cisco Architectures an advantage
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.
We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.
We Are Cisco.
About the company
At Cisco, transforming the way people work, live, play and learn also includes being a great place to work. For 17 years, we’ve been named a Fortune 100 Best Place to Work, one of a handful of companies included on the list since its inception. And, we are among 25 companies acknowledged as a world’s best multinational workplace.
We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.
Learn why Cisco is a great place to work and what we offer you.