- Entry level
- No Education
- Salary to negotiate
What You'll Do
The Customer Delivery Architect plays a major role in ensuring Cisco is fully integrated and delivering to the expectations of our customers.
This position is a key customer facing role where the Architect will be working closely with key players throughout an organization from the technical staff through the CXO level.
Through the working relationship with the customer, Architect is responsible for ensuring the Cisco and Cisco Customer Experience strategy is conforming to the customer’s needs. Additionally, the Architect needs to always look at the future with the customer ensuring Cisco is aware of any current challenges and/or growth where potential Cisco solutions and/or Cisco Customer Experience offerings can be proposed.
In addition to being aligned with the customers strategy, you must be aligned closely with all Cisco Customer Experience teams engaged at the customer. This includes helping provide clear and concise customer requirements, ensuring the team is working towards the correct solution for the customer, the customer is understanding of the solution proposed by Cisco, and that any potential gap or issue is identified and brought to the attention of the correct Cisco team members and ultimately the customer. This involvement with internal Cisco teams will include providing key account updates to management while working across functional areas with many different architects and engineers.
Who You'll Work With
CX is a team of extraordinary guides who focus to deliver exclusive customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is measured through exceptional financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.
Who You Are
You’re a trusted advisor who inspires confidence through communication. The relationships you build with executives and other influences are deep and abiding. Customers love your inventive nature, which crafts solutions well beyond the scope of traditional IT buyers. Your focus is success, and you know how to measure it. You can convey the most complex concepts in the simplest of terms.
Ability to understand industry strategies, business challenges, and desired business outcomes and develop a technology, solutions-oriented strategy at a vertical or segment level that can deliver those outcomes.
Be able to present complex solutions/ideas across all levels of participants and to work in a team environment as both a leader and an individual contributor.
Ability to identify customer business and technology needs through relationship building with key customer stakeholders.
Develop strategic architectures and solutions based on customer business needs.
Significant experience in Architecture and Design with Cisco platforms and third-party integration.
Ability to interact with multiple cross-functional teams to achieve a common goal and effectively lead cross-functional teams.
Build and maintain trust and relationships with customers and Cisco team members.
Must have skills:
Strong knowledge and understanding of the Cisco portfolio of offerings.
Demonstrated ability to identify gaps and drive innovative solutions that close the gaps into the portfolio and into the accounts covered.
Strategic conversational ability in a wide range of technologies and how they map to business outcomes.
Build and maintain long-term technology/solutions roadmaps.
Ability to provide business development support – positioning services and assisting in scoping and determining level of effort for proposals and statements of work.
Experience running complex technical projects. Strong business and financial acumen.
Ability to create and execute on our top accounts strategic initiatives.
Work with engineers to ensure delivery quality and be cross functional across the theater.
Work closely with engineering and QA teams to drive the timely and quality release of new products and features
Provide active support for, product management, pre-sales and marketing activities including technical solutions support in the RFI/RFP response
Excellent written, verbal, and listening skills that strengthen relationships with internal and external stakeholders up to the executive level.
Possess core skills in: problem solving, strategic thinking, negotiating, business writing, customer relationship management, effective presentation, and
About the company
At Cisco, transforming the way people work, live, play and learn also includes being a great place to work. For 17 years, we’ve been named a Fortune 100 Best Place to Work, one of a handful of companies included on the list since its inception. And, we are among 25 companies acknowledged as a world’s best multinational workplace.
We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.
Learn why Cisco is a great place to work and what we offer you.