Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Bangalore

Description

Systems Support AnalystWells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .

Market Job Description

About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website .

About the Role
Team member will be working as application technical Support role and owns the incident and problem management process in production environment for critical Wire payment processing applications. Candidate will have continuous vigil/monitoring of the application logs, infrastructure, servers, etc. Follow the escalation matrix in place, reach out to application teams if required, document the overall steps taken and communicate to all stakeholders to close the loop.

Responsibilities

- At least 9+ yrs of application support experience for critical payment applications, especially wire payments.
- Strong Banking domain knowledge
- Strong experience in Unix Shell/Perl scripting.
- Strong knowledge of Relational database & SQL queries
- Flexible to work in shifts (APAC & UK ) on rotational basis
- Expertise in ITIL processes ( Change , Incident and Problem Management) for Application Support
- Knowledge on monitoring tools like ITRS Geneos, AppDynamics , Splunk , etc
- Experience in supporting Apache or Weblogic Server or any similar Application servers.
- Knowledge of IBM MQ Series, Tomcat
- Experience in job scheduling tools like Autosys
- Familiar with Payments messaging standards such as NACHA, SWIFT, ACI MTS
- Demonstrated experience in identifying critical issues and troubleshooting.
- Responds to customer inquiries, resolves and closes problem tickets within the SLA
- Responds to operation monitoring events in test and production environments
- Good interpersonal, oral, and written communication skills.
- Escalates to Level 3 support as required
- Provide support on weekends for application changes and patching activities.
- Work with Various partners and Technology teams for quick restoration and ensure Application availability.
- Provide timely solution to incidents and escalate appropriately as required.
- Take the lead for the issues and drive them to closure.


Essential Qualifications

- University degree in CSE or Equivalent.
- Experience of more than 8 years in providing application technical support.
- Knowledge and experience in ITIL processes.
- Strong analytical skills.
- Fluency in English


Desired Qualifications
Experience in Oracle, Unix, shell scripting, ITIL certification, knowledge on ITRS Geneos

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

Region

APAC

Location

Karnataka

  • oracle
  • sql
  • unix