Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Hyderabad


Service Delivery Manager / Deputy General Manager
Bachelor’s / Master's degree in Finance, Accounting, Management Professional degree such as CA,ICWA, CFA would be an added advantage
Business / Customer:
• Interact with customers (internal / external) and keep stakeholders appraised of the process performance• • Update clients regularly on various deliverables assigned (Daily\Monthly\Quarterly & Adhoc’ s) and clarify their queries.
• '• Certify controls laid down by the business to ensure successful audit by client and external party.
• • Create status reports for customers (internal/external).
• • Manage and resolve escalations and issues raised by customers and process specialists.
• • Identify & drive opportunities to enhance customer experience.
• • Review Customer satisfaction (CSAT) feedback and identify opportunities to enhance the same.
• • Manage clients and is the first level contact point for client escalations.
• • Participate in client calls to provide process feedback, training and issue resolution as necessary.
• • Adopt best practices and share Value additions from other processes/ verticals etc.
Product Control:
• • Review and target to reduce manual adjustments.
• • Adherence to escalation protocols laid down by client and manage stakeholder escalations.
• • Review of Daily and Monthly PnL.
• • Review of Daily, Weekly and Monthly Balance Sheet movements and commentaries.
• • Effectively supervise the work of team members and highlight any gaps identified.
• • Attend and timely response to Audit queries.
• • Support change project initives and conduct UAT for enhancement to current systems or migration to new systems.
Valuations Control:
• • Independently verify the valuation of the Bank’s derivative, collateral positions and other trading portfolios.
• • Review and risk assess Level 3 financial instruments.
• • Identify areas with low testing coverage and identify testing alternatives to close this gap.
• • Ensure that adequate provisions are booked.
• • Report on the accuracy of reserves and valuations.
• • Calculate Valuation uncertainty calculations (eg Prudential Valuations and internationa financial reporting standards (IFRS13)).
• • Participate in daily IPV calls and collect evidences for superviosry reviews.
• • Perform IPV, reserves and model calibration analysis for linear and nonlinear client business.
• • Continuously challenging and looking for ways to improve the IPV processes (seeking efficiency and alternative testing methodologies/sources).
• • Perform monthly Reserve calculations, including portfolio and specific bid/offer and model reserves Analyze and challenge the results and prepare detailed commentary on balances and monthovermonth movements.
• • Participate in daily IPV calls and maintain superviosry controls.
• • To interpret new requirements, liaise with both internal and external stake holders to design client's tactical and strategic plan to fulfil requirements.
Finance & Accounting:
• • Review / approve reconciliations performed by team members.
• • Review/ approve journal entries.
• • Ensure all monthend close activities such as accrual posting, book closing, manual adjustements etc are performed as per agreed process.
• • Escalate pending invoices with business / vendors.
• • Manage the development of, testing and rolling out of new strategic application / tools.
• • Document all EUA's (End user applications) with respect to Technical and User manual.
• • Review and ensure that all reports at all levels are accurate as agreed with the client and meets client requirements.
• • Review the various financial reports and suggest improvements.
• • Document all EUA's (End user applications) with respect to Technical and User manual.
• • Interpret and access the ongoing regulatory changes and suggest the implications on Reporting requirements.
• • Manage the development of, testing and rolling out of new strategic reporting tools.
• • Review & rephase the commentaries.
Asset Management - Fund accounting:
• • Perform 1st level review Monthly/Quarterly Reports, Financial Packages/

About the company

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 100 development and delivery centers worldwide and approximately 221,700 employees as of December 31, 2015, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at or follow us on Twitter: Cognizant.

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