- Entry level
- No Education
- Salary to negotiate
This is a Band 28 requisition.
Ensure maximum recovery on CM accounts through inbound/ outbound telephone contact.
Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high customer satisfaction levels via VOCM scores.
Meet metrics on VOCM, quality, contact rate and collection.
Shift 08:30 AM to 08:00 PM
This role may be subject to additional background verification checks
Graduate with 1-3 years of experience
Excellent communication skills
Multi-skilled across card platforms/products is preferable.
Should display a penchant for Result Orientation & Personal Accountability.
Excellent Interpersonal, Relationship Building, Presentation & Communication Skills (Written & Verbal).
Should possess sound Analytical, Decision Making and Problem Solving Skills.
Strong Team Player with high level of integrity.
Demonstrated ability to work effectively within a team environment as well as independently
Schedule (Full-Time/Part-Time): Full-time
About the company
We’re a company of inclusion—built on service, secured by trust and driven by forward thinking. For more than 160 years, we’ve helped our customers reach their goals. And today, as we continue to transform and lead the way in a digital universe, our goal is to reach more customers than ever—to serve the underserved and bring those in the financial margins into the mainstream.
As one of the world’s largest card issuers and most valued brands, we know the way we do business every day has the power to improve lives. We’re a company composed of individuals who understand and reflect the local communities and larger societies we serve. That’s why we’re focused on giving more customers more tools, more access and more ways to realize their dreams—knowing that those dreams look different in different parts of the world.