Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Bangalore


The group of highly skilled, dynamic, diverse, and passionate engineers who go above and beyond in assisting not just the customer but also their teammates and peers. The team is a good mix of engineers with varying years of experience (from 3 years all the way to 12 years) in Cisco technologies and solutions, and each-and-every-one of them bring phenomenal value to the table. The team has global presence located in 3 US centers, 1 Brussels center and 2 India centers.
Good knowledge on VOIP protocols such as MGCP, H.323, SIP and SCCP including troubleshooting.
Good on Cisco Small and medium business call agents such as Cisco Unified Communication Manager Express (CUCME) and platforms such a ASR, ISR and CSR series of routers. 
Strong in. Cisco Teamwork Product Portfolio for gateways, gatekeepers and Unified Border Elements (CUBE) is helpful. 
Knowledge of concepts such as SRST (Survivable Remote Site Telephony), CAC (Call-admission-Control), Class of restrictions, B-ACD / TCL scripting (basic automated call distribution), IP phone features and supplementary features enablement and interoperability on gateways. 
Ability to setup (configure) and tackle a medium to large scale environment deployment from a gateway's perspective
Working knowledge of various enterprise call flows and integrations with the gateways such as VXML, CVP (customer voice portal), and CUSP (Cisco Unified SIP Proxy)
Ability to learn and assimilate new information (such as RFCs and IEEE docs) and incorporate the same into building solutions for critical issues. 
Basic knowledge of Linux, SQL and/or Oracle Database and Microsoft Active Directory.
Basic familiarity of Scripting / automation and data analytics including languages such as Python.

About the company

At Cisco, transforming the way people work, live, play and learn also includes being a great place to work. For 17 years, we’ve been named a Fortune 100 Best Place to Work, one of a handful of companies included on the list since its inception. And, we are among 25 companies acknowledged as a world’s best multinational workplace.

We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.

Learn why Cisco is a great place to work and what we offer you.

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