Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Bangalore


What You'll Do
As a Solutions Support Engineer you will provide remote Technical assistance for the Digital Network Architecture/Software Defined Access Solutions including DNA Assurance and Automation to customers & partners.
Deliver expert level technical assistance and troubleshooting for resolving critical customer hardware and software issues at a solution level
Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity
Effectively utilize moderate to complex lab setups to recreate and solve problems
Use professional expertise to identify and lead support initiatives to improve the supportability of processes and solutions
Submit complete and correct software defect reports in his or her area of expertise
Act as a technical expert and provides support on a worldwide basis
Provide systems/product training both internally and externally and knowledge base material
Document all actions taken toward resolving customer issues in customer contact tracking database
You can handle a wide variety of technical support problems—from simple application or network configuration fixes to deeply complex troubleshooting and problem resolution
Work with minimal supervision and exercise discernment within defined procedures to figure out appropriate action
Strong collaboration, crisis management and communications skills
Working with customers, you can calmly handle critical network problems and can describe complex topics in a way that is appropriate to the expertise of the customer.
You have strong technical, analytical and troubleshooting skills and be able to resolve the root cause of network problems
Review customer data in the form of network topologies, and crash, log, or other diagnostic files for anomalies
You deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction
You are able to effectively engage resources outside their team to resolve issues which may include other technical support engineers, account teams, partners, and development engineers

Who You'll Work With

CX is a team of extraordinary guides who focus to deliver exclusive customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is measured through exceptional financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.
The DNA/SDA Solutions team is part of Customer Experience Global which is a team of world-class technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding business outcomes for our customers and partners including industry recognition and high level of employee engagement.

Who You Are

Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 10 years total networking experience
A minimum of 5-8 years in providing remote troubleshooting to global customers either in the Routing/Switching or Wireless technology area
Possess a fundamental working technical knowledge of computer and networking industry, products and protocols including:
Understanding of Campus Architectures, Software Defined Networking (SDN) & Network Function Virtualization (NFV)
Understanding of Routing Protocols such as BGP, ISIS & LISP
Understanding of Linux and Micro services systems
Good in Basic Programming/Scripting Skill (preferably Python)
Understanding of Security in a Campus network including technologies like Radius, 802.1x and Cisco Trustsec (CTS) 
Either an experienced level solving knowledge and exposure to Cisco Wireless products (WLC & APs) OR Cisco Catalyst platforms (Cat3k, Cat6k and/or Cat9k)
CCIE certification in R&S / Wireless / Security
Strong Written, Verbal and Presentation skills
Leadership Skills 

Why Cisco

At Cisco, each person brings their different talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything – people, process, data and things – and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our

About the company

At Cisco, transforming the way people work, live, play and learn also includes being a great place to work. For 17 years, we’ve been named a Fortune 100 Best Place to Work, one of a handful of companies included on the list since its inception. And, we are among 25 companies acknowledged as a world’s best multinational workplace.

We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.

Learn why Cisco is a great place to work and what we offer you.

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