Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Bangalore


What You’ll Do

Technical Services is team of technical guides whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores.
You will be a strategic partner to our customers, saving their business from the impact of network incidents, solving and preventing the recurrence of technical issues. You will solve our customers' toughest problems, ensuring that our customers get expected business outcomes, providing a superior customer experience.

Who You’ll Work With

CX is a team of extraordinary technical guides whose #1 focus is to deliver premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.
Our Data Center (DC) Customer Support Engineers play a crucial role in providing special “solution support” to customers/partners/account teams to tackle their problems.. Cisco transforms next-generation data center and cloud deployments with our portfolio of products radically simplifying and optimising the entire application deployment lifecycle. On this team, you will get the opportunity to work in a uniquely diverse and socially responsible environment with one of the most innovative companies in the high-tech industry. You’ll be coached and mentored by some of the industry’s brightest minds who will help challenge and develop your technical skills. This role will offer extensive training and development.

Who You Are

It’s an exciting time to join our group of DC Solution Support Engineers. Get at the beginning of this growing team where you will support cutting edge technology and work to evolve Cisco’s customer experience! In this role you will:
Provide second/third level technical support for Data Center solutions
Advanced Troubleshooting consisting of one or more of the following areas:
Data Center Cloud Services Support
Data Center Switching Support
Data Center Computing Support
Apply analytical skills and technical knowledge to take on product and software problems of moderate to high complexity.
Acts as a technical guide and provides support on a worldwide basis. Provides technology/product training and intellectual property material as required, including mentoring to other engineers.
Interacts across TAC (Technical Assistance Center) teams, 3rdparty vendors, Cisco Sales and Professional Services, Development and Engineering teams.
Works on complex problems where analysis requires in-depth evaluation of various factors within the Data Center environment and across 3rdparties. 
Participate in business and innovation initiatives
Open to learning and working technologies such as security, wireless etc as our business grows of “network programmability”

Minimum Qualifications

Ability to work with customers in a support environment
5 or more years of customer support experience, including strong analytical and troubleshooting skills, shown crisis management skills and ability to handle critical customer issues/problems
Bachelor's Degree or equivalent work experience in Computer Science, Computer Engineering, Electrical Engineering, or related field
Experience with Virtualization (OpenStack / VMware vSphere / Microsoft Hyper V / Red Hat KVM / Linux Containers etc)
Working knowledge of Data Center, Cloud and Virtualization industry, products and protocols

Desired Skills
Cisco certification is a plus (CCIE DC / R&S / etc), but not mandatory. 
Understanding of routing & switching (Ideally CCNP R&S level or equivalent)
Knowledge of Nexus Switches and UCS products, Python or other programming languages
Experience with L4-L7- load balancing, firewalls, etc
Work effectively with and provide guidance to other members by resolving methods and procedures on new assignments, mentoring more junior engineers and promoting/soliciting ideas within TAC team 
Other technology disciplines may be considered

Why Cisco

At Cisco, each person brings their different talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from

About the company

At Cisco, transforming the way people work, live, play and learn also includes being a great place to work. For 17 years, we’ve been named a Fortune 100 Best Place to Work, one of a handful of companies included on the list since its inception. And, we are among 25 companies acknowledged as a world’s best multinational workplace.

We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.

Learn why Cisco is a great place to work and what we offer you.

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