- Entry level
- No Education
- Salary to negotiate
UAT Tester - 90228288
Posting Range:8 Apr 2019 - 22 Apr 2019
Job Title: UAT Tester
The User Acceptance Test Analyst is responsible for supporting the Senior Desktop and Telephony Test Manager in the test execution (QA / UAT & BLP) of Contact Centre applications and capabilities across the Contact Centre Technology estate
Support business colleagues in defining detailed ‘testable’ requirements
Completion of test closure projects.
End-to-end testing, from testing scripts, designing and execution
Execute tests and collate evidence
Ensure constructive working relationships within team
Own the test tasks for their respective team
Influences test approach for the scrum team with consideration of dependencies across other scrum teams
Share knowledge to the test community on new features (both in technology and business change)
Evidence test execution and defects to support the S05 Barclays Agile Change Lifecycle (BACL) Governance or Lean Control tool (LCT)
What will you be doing?
Support small change process for application changes within Transaction 15 (Contact Centre Technology) (BAU & project initiated changes)
Responsible to work with business stakeholders to define a clear testing scope to inform the planning of User acceptance Testing and Business Live Proving for telephony applications under Contact Centre Technology
Responsible for the analysis of business requirements to create and maintain testing products for User Acceptance Testing (UAT) such as test scripts, scenarios, reporting and defect management under Contact Centre Technology remit
Responsible for conducting UAT activity on a large/complex projects including the development of the UAT Approach Plan
Responsible for QA UAT activity within a AGILE sprint team
Support development of User Acceptance Testing ‘Centre of Excellence’ using industry best practise techniques, training and reporting tools i.e. Agile Central / Jira
Support and deploy projects to improve desktop and telephony application systems
Execute and support the business telephony & IVR application strategy
Monitor the progress of delivery, including networking across Barclays Group to anticipate issues before they arise and plan mitigating actions in advance
Support and drive the business Change Delivery Business Acceptance Testing strategy
What we’re looking for:
Strong experience and knowledge of all testing processes including defect management
Telephony Cloud Architecture
Integration Services (RESTful API, data streams, files)
IVR Self-Service Technologies:
TTS (Text to Speech), ASR (Automatic Speech Recognition), NLP (Natural Language Processing)
Cloud Based IVR API design
Skills that will help you in the role:
Experience of Agile delivery
Contact Center Technologies:
ACD (Automatic Call Distributor), Skilled Based Routing, CTI (Compute Telephony Integration), Predictive Dialer, CRM (Customer Relationship Management), Call Center Agent: Desktop/Soft-Phone integration, WFM (Work Flow Management) Contact Center Reporting/Analytics, Multimedia Omni-Channel Communications,
Architecture concepts like:
Click to Call (Mobile Apps)
Call me Now (Browser)
Natural Language Chatbots
Where will you be working?
*Barclays recently announced the creation of a new world-class campus at Gera Commerzone located in Kharadi. All Pune based roles will eventually start to move to this new campus starting September 2019. In the run up to that, during the course of 2018, there may be transitory movements of some roles to other temporary sites. Please speak with your recruiter about the specific location plans for your role.
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
About the company
Barclays moves, lends, invests and protects money for 48 million customers and clients worldwide.
We have over 325 years of history and expertise in banking. From our beginnings in Lombard Street, London through to the launch of the world’s first ATM and innovative mobile phone payments services, find out more about our achievements to date.
Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.