Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Milano


IT Vendor Management Specialist - Productivity Management - Global IT Hub Milan(Job Number:


 IT Vendor Management Specialist - Productivity Management 



Position Snapshot 

- Nestlé in Italy, Milan headquarters  
- Permanent contract  
- Full-time work on location with optional remote working 
- Preferably bachelor's degree in business (IT management), engineering or IT 
- 10+ years in negotiating and managing IT contracts and relationships or experience as an IT vendor managing customer accounts and relationships 


About IT in Nestlé 


We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers and at the workplace. We collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value. 



In order to complete our Office of the CIO Department, we are currently looking for an IT Vendor Management Specialist - Productivity Management 


Your responsibilities will include: 

- Secure partner delivery quality and value for money by providing transparent IS/IT partner performance metrics (in accordance to contracts and agreed governance with the partners)   

- Ensure that service outcomes achieve business objectives (as defined in the overall sourcing strategy) 

- Assess and manage risk in the vendor ecosystem involves assessing the key categories of financial, operational, compliance, strategy and geographic risks 

- Measure, monitor and provide transparency on all aspects of IS/IT performance (product group key value indicators, IS/IT workforce, IS/IT transformation, etc.) to support IS/IT and functional management's decision making. 

- Organize and Chair in-scope partner(s) governance: manage periodic reviews, share metrics, define action plans and monitor actions. 

- Support the Product Group management to drive business value through increasing vendor productivity and managing the service risk. Provide contractual parameter input, tools, frame agreements to support contractual negotiations. 

- Feedback learnings to PDM Demand Management Specialists for inclusion into Sourcing Strategy review 



Key responsibilities 


- Implement quality and Partner Management strategies that balance value, cost, risk and speed over time according to IS/IT technology sourcing strategy 

- Enforce the governance models, ensuring appropriate timely evaluations of new sources of services, managing the transition from one source to another 

- Assess and Deliver business value from services delivered by external service providers in coordination with internal delivery organizations. 

- Use daily best in class best practices and tools for partner relationship and partner performance as defined by the Head of IS/IT Partner Delivery Management 

- Lead in-scope partner(s) governance: manage periodic reviews, defines action plans and monitor actions 

- Provides reporting, dashboards and analytics to Product Managers, CIO and IS/IT management that will improve decisions 

- Continuously track, monitor trends, report progress against agreed baselines, communicate and provide transparency overtime on key IS/IT performance, product group value and IS/IT transformation metrics 

- Provide learning & training, coaching and leadership advise to select partner, build alliances and drive high delivery performance 

- Maintain partner risk assessments or risk registers in cooperation with risk, privacy, business continuity and security teams (where applicable) 

- Ensure people, leadership and ways of working transformation is effective and rapid according to transformation plan managed by the Office of the CIO 



Required Profile 

- 10+ years in negotiating and managing IT contracts and relationships or experience as an IT vendor managing customer accounts and relationships 

- Respect for various cultures and understanding how to work with a variety of cultures in the most effective way and good contract management and negotiation skills 

- Operating a matrix organization and development of influencing skills 

- Experience in interactions with both internal and external senior leaders and comfort in collaboration with executives and previous professional exposure to complex disputes and driving change in partner behaviors, creating a working environment where partners receive incentives to change behaviors to meet performance goals 

- Good know how of manipulating data / visual dashboard and analytics products 

- Ability to analyze complex data and identify patterns 

- Excellent communication skills (visual and verbal), and very strong interpersonal and influencing skills (externally and internally at all levels) 

- Strong collaborator and team builder with a cross-discipline team 

- Creative problem solver with the ability to complete root cause analysis and complex correlations across complex data sets 

- Enthusiastic, quick learner with proven ability to rapidly get up to speed with job knowledge 

- Experience having worked in a global environment and with virtual teams 


Show us that you are an enthusiastic, motivated, fast learner and team player person who is used to work with agile practices. Your ability to be flexible, self-motivated and your willingness to do whatever it takes to deliver on a deadline will set you apart among the other candidates. Please don’t hesitate and apply in English at We are excited to hear from you! 


More about Nestlé 

We are Nestlé, the largest food and beverage company, the world’s largest food and beverage company with 91.4 billion Swiss Francs in sales in 2018 and 308,000 employees. We continuously improve our products for the workforce, operating in 189 countries, by embracing Agile ways of working and evolving to quickly address new requirements.  We design and support our solutions end-to-end.  This means we not only deliver great IT solutions with the best user experience , we also quickly resolve issues as they arise.  Learn more about the Nestlé Group and reasons to join us on 


Please send your CV in English to be considered 


Primary Location
: Italy-Lombardia-Milano
: Information Technology

: Full-time
Job Posting
: Jun 21, 2019, 5:09:10 PM

  • coaching
  • nutrition
  • relationship

About the company

Foods people love. Brands people trust. And a career that nourishes your future like no other. At Nestlé USA, we provide high-quality products that are essential to living well. As individuals and teams, we embrace leadership, make important contributions and support each other’s professional development. Join the world’s leading nutrition, health and wellness company, and deliver the satisfying foods that help people around the world through every phase of life.