Job description


  • Entry level
  • No Education
  • Salary ZAR28,000.00 - ZAR35,000.00 gross per year
  • East London


Our client urgently wants to recruit abright, capable, enthusiastic 1st / 2nd line support professional to join its City of London team supporting 140+ users.

As well as having a broad range of technical skills you must be customer facing and comfortable and able to provide a supreme services to customers.

The role will cover extended days between 8:30am and 6pm (early or slightly later starts) with occasional out of hours work needed.

Full list of duties are skills are as follows:

- Being the first point of contact on the helpdesk providing 1st and 2nd line support for in-house applications, windows systems and various other IT systems
- Support to remote offices with some travel required occasionally to regional offices
- Escalating issues to 3rd parties/suppliers as and when required
- Liaising with various support teams when required
- Support the IT manager and team with larger projects which will require co-ordination with various members
- Assisting with the planning and maintaining of our IT strategy
- Following the companies established policies, standards, procedures and guidelines in delivering service to staff
- Developing tools and processes to automate tasks where applicable
- Maintaining full software and hardware asset registers
- Problem determination, escalation and ownership until resolution.
- Installation and support of hardware and operational support of applications.

- System Administration

- Supporting backup, archiving and recovery of data
- Problem determination, escalation and ownership until resolution.

Skills and Experience

- Experience with desktop and server environments with the following systems: Windows 10, 7, MS Office systems and various Windows Server versions
- Working with Antiviruses, malware detection and prevention
- Experience of active directory user management including group policies
- Exchange 2013 experience mainly administration and troubleshooting of mailboxes, connectivity, etc
- Understanding and troubleshooting of networking technologies and be able to troubleshoot Lan & Wan environments
- Demonstrated understanding of TCP/IP, DNS and other networking concepts
- Network patching & cabling
- Experience in Network Security and concepts
- Experience with SQL databases and web services such as IIS

Nice to have include: Basic understanding of VOIP concepts and experience in telephony Mitel/Avaya, preferably within a call centric type of environment and understands, hunt groups, call flows, home working, etc

- Excellent written and communication skills
- Ability to work independently and within a team
- Time management skills, and ability to meet deadlines
- Excellent troubleshooting skills - desktops and servers mainly MS windows environment
- Strong awareness of IT Security and standards/updates.
- Record keeping, administration tasks and documentation.
- Customer facing skills including working in a calm & assured manner when working on critical issues

Interested? Then please email your CV to Karen at Jump IT in the first instance.

- Telephony
- 2nd Line
- 1st Line

  • hardware
  • helpdesk
  • software
  • sql
  • windows