Job description


  • Entry level
  • No Education
  • Salary to negotiate


Technical Writer - OpenShift Networking
Location US-MA-WestfordPosting date 4 days ago(10/10/2018 9:16 AM)
Job ID 65699 Category Product Documentation
Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Job summary

The Red Hat Customer Content Services team is looking for a Technical Writer to join our Red Hat OpenShift Product Documentation team in Westford, MA or Raleigh, NC. The position is for a technical writer, but you will work on far more than documentation. In this role, you will work on more than a product documentation. You’ll join a team that maintains their own source control repositories and manages their own testing, building, and deployment software. You’ll work closely with Engineering teams to develop working code examples and contribute to both upstream documentation and software projects. As a Technical Writer, you will participate in customer feedback programs to ensure customer relevancy of our content. We’ll need you to devote time to research to understand the product as well as related trends and topics in microservices. Your team creates and is responsible for the feature documentation, user guides, and premium content that accompany Red Hat offerings, which will be made available online through Red Hat's customer portal. You'll work closely with developers, engineers, and other subject matter experts to create content that helps our customers successfully use our offerings and solutions.
Primary job responsibilities

Work closely with content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation for upcoming releases of Red Hat's offerings
Effectively manage documentation projects and deliver customer-focused documentation
Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience
Keep up to date on changes of our offerings, customer use cases, and support issues
Master the use of our internal documentation toolchain, including the publishing platform and issue-tracking tools
Required skills

Familiarity with Red Hat's solutions and related industry offerings
Experience with software development
Familiarity with version control systems; experience with Git is a major advantage
Ability to collaborate in a global team environment, engage subject matter experts, and follow through on commitments
Working knowledge and experience operating in a Linux environment using the command line
Experience with Agile and comfortable with rapid iteration and fast delivery
Experience with information architecture or 5-7 years of enterprise-level technical writing experience
Experience with modular and topic-based documentation
Ability to read, write, and compile technical documents, including feature descriptions, customer use cases, and release notes using industry best practices
Experience in writing clear and concise procedural documentation for a technical audience

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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About the company

Red Hat is the world's leading provider of open source solutions, using a community-powered approach to provide reliable and high-performing cloud, virtualization, storage, Linux, and middleware technologies. Red Hat also offers award-winning support, training, and consulting services. And as the connective hub in a global network of enterprises, partners, and open source communities, Red Hat enables the creation of relevant, innovative technologies that liberate resources for growth and prepare customers for the future of IT. Red Hat is an S&P company with more than 70 offices spanning the globe, empowering our customers' businesses and mission critical IT demands.

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