Job description


  • Entry level
  • No Education
  • Salary to negotiate


Senior Software Maintenance Engineer - Containers
Location CZ-BrnoPosting date 7 days ago(5/16/2019 2:28 PM)
Job ID 68351 Category Technical Support
Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Job summary

The Red Hat Customer Experience and Engagement (CEE) team is looking for a Senior Software Maintenance Engineer to join us in Brno, Czech Republic, In this role, you will cooperate with top developers and architects of our customers on understanding, troubleshooting, and guiding complex and important issues to resolution. You'll provide high-level technical support, sustaining engineering services designed to maximize uptime and reduce IT costs. As a Senior Software Maintenance Engineer, you will maintain close working relationships with our customers and assist our front-line support engineers with complex and challenging issues. This is an opportunity to join one of the fastest-growing enterprise software companies and work with the latest and most innovative technologies there are.
Primary job responsibilities

Use available tools to investigate and fix technical issues; resolve complex customer problems
Record customer interactions to include investigation, troubleshooting, and the resolution of issues
Work closely with Red Hat’s development engineering team and assist production support engineers and technical account managers
Share your knowledge gained from solving issues by contributing to the global Red Hat knowledge management system
Maintain dedication to providing the best experience for Red Hat’s customers
Manage workload to ensure that all customer issues are timely handled and guided to resolution
Assist in the development of comprehensive and reusable self-service solutions for future incidents
Required skills

5+ years of experience as a support or development engineer using C or Go programming languages as well as using the GNU Debugger (GDB) and Delve to analyse core dumps
5+ years of experience with Linux or Unix operating systems, including installation, configuration, upgrade, and maintenance experience
Familiarity with technologies like Red Hat OpenShift Container Platform, containers, and Ansible cloud management
Good understanding of Linux tools, especially cURL, Git, strace, and Wireshark
Experience with Go and C programming languages
Solid troubleshooting skills and a passion for problem solving and investigation
Ability to handle multiple tasks, prioritize, and work under pressure
Knowledge of support systems and tools
Outstanding communications skills in English
Committed to providing the best experience possible for Red Hat’s customers
Bachelor's degree in a technical field; degree in engineering or computer science is a plus
Experience with containers, Open vSwitch, JBoss, Apache Tomcat, Node.js, Ruby and Python web frameworks, and .NET technologies is a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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About the company

Red Hat is the world's leading provider of open source solutions, using a community-powered approach to provide reliable and high-performing cloud, virtualization, storage, Linux, and middleware technologies. Red Hat also offers award-winning support, training, and consulting services. And as the connective hub in a global network of enterprises, partners, and open source communities, Red Hat enables the creation of relevant, innovative technologies that liberate resources for growth and prepare customers for the future of IT. Red Hat is an S&P company with more than 70 offices spanning the globe, empowering our customers' businesses and mission critical IT demands.

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