Job description


  • Entry level
  • No Education
  • Salary to negotiate


Technical Writer
Location US-NC-RaleighPosting date 5 days ago(5/14/2019 4:43 PM)
Job ID 69384 Category User Experience
Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Job summary

The Red Hat Customer Content Services team is looking for a Technical Writer to join our OpenShift Product Documentation team in Cork or Waterford, Ireland. In this role, you will work as part of a team that promotes customer loyalty and success through content development and delivery. You'll create feature documentation, user guides, and premium content that will accompany Red Hat’s offerings. As a Technical Writer on the OpenShift documentation team, you will define the scope of, quality test, and deliver writing projects while maintaining a customer focus by participating in existing feedback programs and consistently developing your technical expertise. Drawing from your passion for both technology and the English language, you'll work closely with developers, engineers, and other subject matter experts to create content that helps our customers understand our offerings and solutions. You’ll help the OpenShift Product Documentation team maintain their own GitHub repositories, manage their own testing, building, and deployment software, and work with engineering teams to develop working code examples.
Primary job responsibilities

Work closely with content strategists, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation
Effectively manage documentation projects and deliver customer-focused documentation
Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience
Keep up to date on changes in our offerings, customer use cases, and support issues
Master the use of our internal documentation toolchain, including the publishing platform and issue-tracking tools
Required skills

3-5 years of enterprise-level technical writing experience
Bachelor's degree in IT, computer science, or an arts or language field
Experience with information architecture structural design
Experience writing clear and concise procedural documentation for a technical audience
Experience and comfort with with agile development methodologies and fast delivery
Familiarity with version control systems; experience and comfort with Git is a plus
Familiarity with Red Hat's enterprise solutions portfolio
Experience with topic-based, modular authoring and documentation, especially converting to topic-based content from traditional book models
Ability to actively engage subject matter experts and follow through on commitments
Working knowledge of and experience with operating within a Linux environment using the command line
Ability to read, write, and compile technical documents, including feature descriptions, customer use cases, and release notes using industry best practices
Experience collaborating and directly interacting with globally-distributed stakeholders from diverse cultural backgrounds

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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About the company

Red Hat is the world's leading provider of open source solutions, using a community-powered approach to provide reliable and high-performing cloud, virtualization, storage, Linux, and middleware technologies. Red Hat also offers award-winning support, training, and consulting services. And as the connective hub in a global network of enterprises, partners, and open source communities, Red Hat enables the creation of relevant, innovative technologies that liberate resources for growth and prepare customers for the future of IT. Red Hat is an S&P company with more than 70 offices spanning the globe, empowering our customers' businesses and mission critical IT demands.

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