Job description


  • Entry level
  • No Education
  • Salary to negotiate


Manager, Global Delivery Programs
Location US-NC-RaleighPosting date 1 week ago(5/16/2019 10:11 AM)
Job ID 69905 Category Consulting, Technical Training
Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Job summary

The Red Hat Training and Certification team is looking for an experienced learning professional to join us as a Manager either in Raleigh, NC or in any of our U.S. locations. In this role, you will manage global delivery programs and initiatives to support the successful delivery of live training services to the Red Hat customers. You will serve as the global lead for delivery processes, scheduling, policies, vendor management, quality, delivery partners, and capabilities across all live delivery modalities – public, private, virtual, and remote. Success in this role will be heavily dependent on consistent high-quality collaboration and engagement with internal teams across the organization.
Primary job responsibilities

Initiate, establish, manage, and support programs that provide high quality delivery, expand delivery capabilities and readiness, standardize delivery-related policies, facilitate the sharing of best practices, optimize schedule profitability and efficiency, and mitigate or minimize delivery failures or issues
Maintain a core set of global delivery key performance indicators (KPIs) and reporting cadence that provides regular insight and transparency into current delivery practices and capabilities
Set goals and monitor adherence to standards
Regularly review quality data and work with stakeholders to assist in remediation where needed; provide key wins to marketing teams and key insights to the curriculum and certification development teams for improvement
Attend, organize, or initiate cross-functional delivery meetings with key stakeholders to discuss programs, initiatives, and opportunities
Attend reviews, and meeting and quality reviews with key delivery vendors where possible or necessary
Actively explore new and innovative approaches to delivery management; serve as a thought leader and attend industry conferences and events
Work collaboratively with the curriculum, certification, and platform development teams to investigate ways to improve, optimize, and enhance the customer experience through each component of delivery, be it student kits, classrooms, content, exam preparedness, customer communications, schedules, labs, or virtual training infrastructure
Required skills

3+ years of experience delivering high quality synchronous technology training classes to customers, both virtual and in-person or in-class, or 4+ years of experience managing customer delivery of technology training
Familiarity with industry best practices related to delivery management and experience successfully implementing best practices to improve quality, reduce costs, optimize revenue, enhance experiences, or improve instructional capabilities
Prior experience working with technology platforms to facilitate delivery via web or audio conferencing systems, cloud-based lab systems, survey and roster applications, etc.
Experience working successfully across cultures, time-zones, and languages and a willingness to travel up to 30% of the time
Ability to work with limited supervision
Prior experience building and maintaining a roadmap or portfolio of innovative programs and projects
Proven ability to build and nurture relationships across multiple teams and to diligently follow-through on commitments
Ability to work in a fast-paced innovative environment, working on many projects and responsibilities at the same time
Ability to re-prioritize effectively when needed
Familiarity with infrastructure technologies
3+ years of experience using a learning management system (LMS)
Experience with project management demonstrated in a proven success managing complex, global projects
Attention to detail and accuracy
Excellent communication, writing, presentation, and verbal skills
Prior experience delivering presentations to the director or vice president (VP)-level executives

The following are considered a plus:
Prior experience

About the company

Red Hat is the world's leading provider of open source solutions, using a community-powered approach to provide reliable and high-performing cloud, virtualization, storage, Linux, and middleware technologies. Red Hat also offers award-winning support, training, and consulting services. And as the connective hub in a global network of enterprises, partners, and open source communities, Red Hat enables the creation of relevant, innovative technologies that liberate resources for growth and prepare customers for the future of IT. Red Hat is an S&P company with more than 70 offices spanning the globe, empowering our customers' businesses and mission critical IT demands.

Companies in this sector