- Entry level
- No Education
- Salary to negotiate
Director, Enterprise CRM Delivery
Location US-NC-RaleighPosting date 7 days ago(5/16/2019 3:31 PM)
Job ID 69943 Category Information Technology
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Information Technology (IT) team is looking for a Director of enterprise customer relationship management (CRM) delivery to join us in Raleigh, NC. In this role, you will be responsible for the strategy, design, and implementation of the next generation Red Hat Salesforce.com (SFDC) CRM. In this role, you will lead and guide a team of analysts, technicians, project managers, and testers to deliver a scalable, standardized, and effective global CRM representing marketing, sales, finance, support, and partner eco-systems possible for a Red Hat.
Primary job responsibilities
Partner with internal functions to ensure governance of global CRM business processes, including decisions on global harmonization and customization when required
Develop and deliver global CRM strategy, requirements, and vendor management
Use technical expertise and detailed understanding of system capabilities to maximize automation and process effectiveness
Make decisions on the prioritization of global business systems requirements and scheduling of systems work
Manage project financial management and ensure that initiatives stay within approved budgets
Cooperate with and guide business team leads to support adoption, adherence, and long-term management of supporting business models and process standards
Lead the team, including global business analysts, project managers, scrum masters, and solutions architects to ensure that agile development teams are delivering on customer and business needs
Master's degree in technology or business, or equivalent experience
Experience developing enterprise best-in-class Salesforce.com (SFDC) solutions for $1B+ global businesses; previous experience with SFDC is a plus
Solid process acumen with 10+ years of experience in business transformations, technology solutions, or process design
Ability to quickly create solid cross-functional relationships and have excellent persuasive skills to pick and promote the right solution
Prior experience implementing SFDC in a global context is a big plus
7+ years of experience with project management, systems management, or integration
Ability to work in a fast-paced, agile development environment, deliver quickly, and adapt to changing demands
Excellent interpersonal, written and verbal communication skills; ability to gain business buy-in to global process harmonization and change
Ability to cultivate good collaborative working relationships and contacts within work group and across other company functions
Excellent analytical skills with the ability to evaluate the quantitative and qualitative business cases for and against exceptions or variations to enterprise business model and process standards
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
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About the company
Red Hat is the world's leading provider of open source solutions, using a community-powered approach to provide reliable and high-performing cloud, virtualization, storage, Linux, and middleware technologies. Red Hat also offers award-winning support, training, and consulting services. And as the connective hub in a global network of enterprises, partners, and open source communities, Red Hat enables the creation of relevant, innovative technologies that liberate resources for growth and prepare customers for the future of IT. Red Hat is an S&P company with more than 70 offices spanning the globe, empowering our customers' businesses and mission critical IT demands.