- Entry level
- No Education
- Salary to negotiate
Job Number: VariousUnited Arab EmiratesPosted: Oct. 18, 2018Retail Store
At the Apple Store, you maintain customers’ trust in Apple as the skilled expert, troubleshooting and repairing products. You use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. You also educate your team members about products, while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, you provide Genius advice and support every day.
Strong people skills and a knack for problem solving.
Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
Ability to adhere to a schedule of customer appointments.
As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfill Apple's service commitment with style, speed, and skill. And you earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training.
• You have an aptitude for acquiring skills in technical repairs and an eagerness to learn. • You have excellent time management skills and can make decisions quickly. • Multilingual ability is a plus. • You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
About the company
Apple revolutionized personal technology with the introduction of the Macintosh in 1984. Today, Apple leads the world in innovation with iPhone, iPad, the Mac and Apple Watch. Apple’s three software platforms — iOS, OS X and watchOS — provide seamless experiences across all Apple devices and empower people with breakthrough services including the App Store, Apple Music, Apple Pay and iCloud. Apple’s 100,000 employees are dedicated to making the best products on earth, and to leaving the world better than we found it.
Apple is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.
Specialties: Innovative product development, world class operations, Retail, Telephone Support.