Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Kuwait City


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Air Import Operations Specialist
Ref: req76660

Job Purpose:

Processes, handles and distributes all required documents in the receiving area
Performs booking and booking optimization according to internal guidelines as defined by Product
Performs delivery arrangement
Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements
Ensures documents are completed and updated in a timely and efficient manner and according to regulations and internal procedures
Interacts with Customer Service, Product, and Global Service Centers, if required
Main Accountabilities

Customer Service Including the P/U Request and Follow the Shipments with Origin.
Coordination with Origin Offices until Prealerts Received.
To Maintain Close Contact With
Customers And Ensure That All Operational And Other Issues Are Solved With Or Service Level Of Operation.
Track&Trace Shipments with Local Air Lines & Handling Agents.
Sending the Pre Alert to Consignee.
Documentation of Import Shipments.
Daily Reports Of Shipments Handled & The D/O Counter For Air & Sea.
​​Additional Tasks

D/O counter
Releasing the airfreight and ocean freight d/o to consignee.
Closing cash submitting to accounts end of working day.
Sending reminder to consignee in case delay of collection d/o by consignee.
Inform origin office in case consignee didn’t collected the delivery order.

Maintains solid customer relationship by handling their question.
Arrival notice to customers on the same day of receiving the delivery order from the airlines.
Pass the file for clearance & billing and same date of receiving the delivery order & releasing the d/o.
Co-ordinate with sales team and operation to get more biz & clearance.
No customer loss due to lack of customer service responses.
Functional Experience

Minimum of 3-5 years experience in many areas of AFR operations and pricing
Good knowledge of the Air Freight and Forwarding Industry
Good knowledge of Air freight product pricing
Geographical Experience

Knowledge of the industry and stakeholders - airlines, CFS, transporters
Education / Qualification / Certification

Logistics Bachelor Degree or any relevant Business degree
Language Requirements

English - Excellent
Arabic - is a plus

Facts and Figures

Division V2, Global Forwarding, Freight
Business Unit DHL Global Forwarding Kuwait
Location Kuwait City - اَلْكُوَيْت
Job Type Freight Transportation
Career Level Professionals
Responsible for
Reports to AFR Manager
Target Hire Date 4/30/2019
Employment Type Permanent Full-Time
Working Hours
Shift Requirement
Relocation Offered
Travel Required
Travel Extent
Work Permit Required No

About the company

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 285,000 employees, we provide solutions for an almost infinite number of logistics needs.

DHL is part of the world's leading postal and logistics Group, Deutsche Post DHL and encompasses three divisions: DHL Express, DHL Global Forwarding, Freight and DHL Supply Chain.

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