Job description


  • Entry level
  • No Education
  • Salary to negotiate


Job PurposeTo express your interest in the current vacancy or future career opportunities please apply by emailing your CV to . Please ensure that the subject line of the email is: Application Assistant Manager - Customer Services - dnata KSA:. (Priority for Saudis)

Job purpose:
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key responsibilities and accountabilities:
- Assist customers through all procedures related to arrivals & departures in the following activities.

- Complies with all relevant safety, quality and environmental management policies, procedures and control to ensure a healthy and safe work environment.

- Ensures safety of staff that they have the skills, knowledge and confidence to work safely by providing support, directions, being a role model for the desire safety behaviours and leading with safety.

Reservations & ticketing:
- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.

- Attend the pre – flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.

- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.

Post flight departure
- Filing of all necessary flight papers
- Any other responsibility assigned by the management from time to timeQualifications & Experience- With up to a minimum of 5 years and above of experience as airline Senior Executive - Customer Services (Airport).

- University degree in business or related discipline.

- IATA Qualification or Equivalent. - Knowledge of GDS systems Amadeus,Sabre & Galileo.

- Strong verbal and written English & Arabic is a must

- Interpersonal ability and customer service skills.

- Previous experience in travel / awareness of the Airlines serving this market.

- Safety AwarenessSalary & BenefitsThe salary and benefit will be discussed at the interview.

  • amadeus
  • customer service

About the company

The Emirates Group is a vast organisation with manifold business interests in the aviation, travel, tourism and leisure industries. Employing more than 62,000 people across our 50 business units and associated firms, we are one of the biggest employers in the region and offer specialist services spanning almost every aspect of the market.