Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Shanghai


Assistant Manager, Service Level (Job Number: 31145)
We are a leading chemical company, with the best teams developing intelligent solutions for our customers and for a sustainable future. Our success as a company relies on the engagement of our employees. We encourage our employees to develop their strengths, and we recognize their achievements. For you, this means a wide variety of job roles, and exciting opportunities for learning and career development.
BASF has been a committed partner to Greater China since 1885. With investments in Nanjing, Shanghai and Chongqing, as well as numerous sites around the country, BASF is a major investor in China’s chemical industry, and runs the BASF Innovation Campus Shanghai as a global research and development hub. BASF posted sales of over €7.3 billion in 2017 to customers in Greater China, and employed 8,982 people as of the end of the year.   
This role is to enable regional Business Partner Services with all relevant support and information, necessary to fulfill regional Business Units Information Service requests. That means “bridging” gaps between central delivery of global services or projects and regional internal Business Partner environment.
Main Tasks:
Drive Operational Excellence within your area of responsibility, especially Global Main Services.
Ensure daily operations of Issue, Complaint & Service Level Management team according agreed deliverables
Act to deliver customer value while achieving profitable business results.
Ability to understand the interests of our business partners.
Support customer-oriented team structures and behaviors.
Develop and enhance the relationship to internal business partners
Identify & implement measures for improvement.
Advocate and escalate for the business Partners and FS internally (using Issue, Complaint & Service Level Management process)
Shows added value to the internal Business Partners, Community with professional reports, communications, Newsletter articles, Portal information.
Service Level Management: performing tasks for supported Global Main Services on a regular base and drive Continuous Service Improvement with proactive measures regarding major incident-avoidance, service stability and a steady reflection to customer needs
Issue & Complaint Management: operations according defined processes and KPI definitions and maintain "sharing" of (current and past) issue status and solutions which are important to the community
Maintain intensive interaction with regional Information Management/Key Account Management/regional Business Partner Services teams and Information Service& Supply chain relevant delivery unit teams
University degree business administration/business informatics (Bachelor/Master) or equivalent work experience, Business Science or comparable
Experience in business relationship management, Issue Management or Demand Management Processes
Consulting, moderation, presentation and project management
Established expertise in process consulting and process management
Independent and systematic working
English: business fluent
Basic knowledge of Supply Chain processes
Extended knowledge in IT
Good communication skills

Primary Location: CN-Shanghai-Shanghai
Job: Information Technology/Service
Closing Date: Ongoing
For BASF, diversity is one of the essential keys to business success and the well-being of our employees. We promote an inclusive culture that accepts the diversity of people, experiences and capabilities. By embracing talents and abilities of all kinds, we aim to boost creativity and motivation, and enhance our teams’ performance.
Join the team and connect with more than 110,000 other minds.

About the company

We create chemistry for a sustainable future

In line with our corporate purpose, around 113,000 employees contribute to the success of our customers in nearly all sectors and almost every country in the world.
Our broad portfolio ranges from chemicals, plastics, performance products and crop protection products to oil and gas. In 2014, BASF posted sales of €74.0 billion and income from operations before special items of approximately €7.6 billion. We combine economic success with environmental protection and social responsibility. Through research and innovation, we support our customers in nearly every industry in meeting the current and future needs of society. We have summed up this contribution in our corporate purpose: We create chemistry for a sustainable future.

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