Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Warsaw

Description

Associate Consumer Fraud Analyst are responsible for transaction monitoring, disputing chargebacks, fraud investigating and reviewing potentially suspicious activities on all Groupon platforms (Local, Travel, Shopping, Tickets). They respond to all escalated fraudulent incidents that could impact the business including providing evidence in the investigation of criminal behavior and determining final outcome and next steps in response to the results of that investigation. Consumer Fraud Team works directly with Customer Service, Legal, Sales, Engineering, and Operations to support the roll out of high risk Groupon initiatives that require additional fraud prevention. Associate CFAs are the final authority on whether to implement fraud policies with regard to closing a customer account, deciding whether to dispute a chargeback and determining the legitimacy of a transaction. This position reports to the Consumer Fraud Team Lead and supports the Global Fraud & Payments department.



Responsibilities:

- Investigation and resolution of suspected instances of consumer fraud such as the use of stolen credit cards, account takeovers, fraudulent generation of referral credit, or disingenuous complaints
- Effectively analyze common patterns of suspicious behavior to prevent future unauthorized activities
- Responsible for all consumer and internal claims that cannot be resolved by Merchant Escalation Specialists, Customer Service Representatives, or Customer Service Managers, or which exceed financial thresholds or situations that could lead to legal or PR involvement
- Dispute chargebacks and contacting banks to verify transactions processed through merchant accounts
- Complete ad hoc projects given by their direct manager and/or team lead



Desirable Skills:

- High analytical skills
- Strong communication skills and an ability to adapt to fast-changing environment
- Education: Bachelor’s degree or students on final semesters
- English is a must, second language will be a strong asset
- Experience in fraud, risk management or merchant services specifically with chargeback/retrieval responses, dispute resolution, and card compliance as an asset



Candidates should be ready to work in shift pattern.

About the company

Groupon is a global e-commerce marketplace connecting millions of subscribers with local merchants by offering activities, travel, goods and services in more than 45 countries. Groupon was launched in November 2008, and the first market for Groupon was Chicago, followed soon thereafter by Boston, New York City, and Toronto. By October 2010 Groupon served more than 150 markets[clarification needed] in North America and 100 markets in Europe, Asia, and South America, and had 35 million registered users. By the end of March 2015, Groupon served more than 500 markets worldwide, nearly 48.1 million active customers and featured more than 425,000 active deals globally

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