Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Singapore


AVP/Senior Associate, Customer Experience, Private Banking, Consumer Banking GroupBusiness Function

DBS' Private Banking offers a one-stop, full-service touch-point for total banking requirements and provides the highest level of personalised banking. We have a team of dedicated, experienced investment advisors who identify opportunities in the various asset classes and employ the best strategies and product vehicles to cater to each client's needs. Coupled with partnerships within the DBS network and with global institutions, we strive to build long-term relationships with our Private Banking clients in Asia by providing them with high quality, timely and extensive wealth management, investment and financial solutions.


- Work closely with the business and partners to coordinate & execute customer experience (CE) initiatives supporting Private Bank (PB) & Treasures Private Client (TPC)
- Organizing of Biodata for Senior Leaders, Relationship Managers & Investment Counselors for PB & TPC every month
- Coordinates, sends invites & administer the orientation for new hires weekly
- Tracks the new joiners and sends the email blast to introduce new hires for PB & TPC every month
- Sends the CE Newsletter to PB & TPC team on a quarterly basis
- Tracks the data on account opening (coordinating with KYC & Ops team) for status update to management for onboarding status update every month
- Coordinates with DataPost for adhoc / mass letter mailouts for PB & TPC
- Helps in the investigation, resolution and tracking of complaints & updating the leadership team monthly. This also includes updating the complaint register for audit readiness.
- Tracks the number of compliments for both the segments, sends acknowledgments to the FO team spontaneously
- Helps to administer the Assistant Relationship Manager Reward & Recognition Program for both PB & TPC
- Supports all projects impacting PB & TPC
- Renders guidance / support to regional teams such as HK, Dubai & London


- Financial services industry experience
- Strong knowledge of the banking products & services and procedures
- Good understanding of financial, investment products & services including equity and bond markets
- Good planning and organising capability
- Strong interpersonal skills
- Effective written and verbal communication skills
- Strong supervisory, problem solving and decision making skills
- Self-motivated team players with good sales/service aptitude who would enjoy working in a fast-paced sales environment

  • relationship