Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • 中国

Description

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BE-Technical Specialist

Job Number: VariousBelgiumPosted: Oct. 13, 2018Retail Store
Job Summary

After customers purchase our products, you’re the one who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of focused support and service tasks. Whether you’re helping customers get started with the Mac or finding answers to their questions about other Apple devices, you’re ready to share knowledge and provide exceptional assistance. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level.

Key Qualifications

Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members
Flexibility to regularly rotate through different technical specialties and skill sets
Ability to thrive on change as products evolve
Description

As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. At other times, you refer customers to support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success.

Additional Requirements

• You're passionate about Apple and eager to share that passion with others. • You're willing to learn and embrace the guidelines behind Apple's unique style of service. • You have strong people skills-you're approachable, a good listener, and empathetic. • You’ll need to be flexible with your schedule. Your work hours will be based on business needs.

About the company

Apple revolutionized personal technology with the introduction of the Macintosh in 1984. Today, Apple leads the world in innovation with iPhone, iPad, the Mac and Apple Watch. Apple’s three software platforms — iOS, OS X and watchOS — provide seamless experiences across all Apple devices and empower people with breakthrough services including the App Store, Apple Music, Apple Pay and iCloud. Apple’s 100,000 employees are dedicated to making the best products on earth, and to leaving the world better than we found it.

Apple is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.

Specialties: Innovative product development, world class operations, Retail, Telephone Support.

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