Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Auckland


So Sofitel Auckland (Opening November 2018)
Managed hotel
City Auckland State North Island Region/Country New Zealand 
SO/ Auckland is a rebellious lifestyle hotel where locals and travellers can stay, eat, spa and play in style.

One of the most anticipated hotel openings in New Zealand, this luxury 130 room hotel looks alive with avante- garde design elements from its Signature Designer, stunning restaurant and bars as well as indulgent wellness facilities.

SO/ Auckland is looking for talented individuals who want to shine in this truly unique environment… are you SO?
Discover the hotel

Job Level Job
Fixed-term contract: No
Status Part Time
Anticipated Start Date 11-10-2018

Level of Education
Areas of study
Professional experiences
1 to 2 years
Languages essential

 Previous Concierge experience, preferably within a 5 star luxury environment
 Passion for high end hospitality with an absolute eye for detail
 A demonstrated ability to build warm relationships and gain trust at all levels
 Excellent listening and negotiation skills
 Ability to lead, develop and mentor the Porters
 Assist with departmental budget and commissions
 Ability to training fellow team members
 Projects professional image at all times through personal presentation/ interpersonal skills
 Initiates contacts and establishes rapport easily
 Organises time and work efficiently
 Excellent verbal and written communication skills
 Full NZ drivers licence with ability to operate a manual transmission vehicle

The main focus of our City Guru is to ensure that the highest level of customer satisfaction & service is offered and maintained at all times in relation to welcoming guests, responding to requests and queries, while leading the concierge team and managing relations with suppliers.

Duties/ Responsibilities:
 Assist with opening and closing of car / hotel doors for our guests
 Effective supervision of all guest arrivals and departures ensuring guest baggage is taken to guest rooms or stored promptly and securely
 Exercise care and responsibility when parking guest vehicles
 Assist with the Front Office operation to achieve a reputation as a market leader in individualised customer focused service
 Assist with managing the hotel VIP programme and reports, liaising with other departments as required
 Ensure that each guest profile is updated at the end of the guest’s stay with accurate and complete guest history to enhance our Return Guest programme
 Respond to all guest enquiries within 24 hours, regarding local attractions, restaurants, and tours. Offering the best product or service to meet the guest’s individual requirements
 Build and maintain strong and productive relationships with local tour operators, restaurants and service providers to ensure products offered to guests are of the highest quality and reputation
 Be proactive in the services concierge offers, follow up all reservations, bookings and recommendations to ensure quality and guest satisfaction is at the optimal level
 Utilise the Concierge computer system ensuring accuracy in use and a range of accurate reports to meet operational needs are produced
 Full utilisation of the Opera computer system ensuring accuracy in use and a range of accurate reports to meet operational needs are produced
 Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority
 Ensure relative guest/ambassador information is communicated through the agreed communication channels
 Ensure the appearance of the guest services desk, foyer and forecourt is immaculately presented at all times
 Ensure any guest or management messages are attended to with a sense of urgency
 Co-ordinate guest transportation to and from the airport and ensure that accurate accounting procedures are followed in the charging of transfers
 Ensure the safety and security of Hotel Guests and their property whilst staying at the Hotel

About the company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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