Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Singapore


About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities & Our Ideal Candidate

- Refer clients with banking needs to respective RMs
- Co-ordinate on weekly and monthly sales reporting
- Co-ordinate on promotion campaign - product bundling fulfillment, MGM, SGM and etc
- Handle Tagging and retagging customer status (upgrade/regrade)
- Handle conversion of account eg sole account to join account, compiling of household relationship
- Monitor the progress of customer's applications and other instruction (both financial and non financial)
- Co-ordinate and reply to all customer enquires via phone-in or emails
- To assist in building high portfolio contactibility within existing PiB customer base
- Monitor incomplete CDD related documents and assist the RM to follow-up and rectify the CDD deficency
- Support in ensuring RMs attend to their morning excesses report
- Assist the RM for CASA account opening via SAO
- Ensure Accurate & Timely submission of account / Wealth document to Branch Ops / Banking Ops
- Ensure proper communication to clients via phone calls/letters when there are changes in RMs
- Relief RMs when they are on leave or out of office or vacant portfolios
- Servicing walk-ins clients' transactions when RM is absence or not available
- Providing regular updates to customers on banking promotion and events
- Regular contact with clients on FD maturity
- Follow up on customer queries/ requests and issuing of clients' reference letters
- Support RM in investigation and documentation of complaints in timely manner
- Collating RSVP for client events and reminder call to customer before the event
- Assist to affect and monitor progress of clients' service requests in CEMS (or equivalent)
- Perform callback on fax LI (above threshold) only
- Review and comment on the Daily Aggregate Large Item Report, in absence of RM
- Raise STR if necessary
- Forwarding and keeping track of all documentations which require senior managers' approval
- Ensure proper follow up on the outstanding risk, CAU, document and overall control culture in the teams
- To provide relief coverage for Service ambassadors for PB centres Ensure cleanliness and general upkeep of PB centres
- Leave and claims managementArranging for courier service for PB clients
- Raising RMS & EPro
- Tracking of CDP hours

Apply now to join the Bank for those with big career ambitions.

  • promotion
  • relationship