- Entry level
- No Education
- Salary to negotiate
About the role
Managing and scheduling customer changes worldwide.
¿ Ensuring the professional and successful implementation of customer (and network) change management through a comprehensive risk assessment and feasibility analysis that will ensure customer satisfaction.
¿ Risk evaluation and Feasibility Study
¿ Change scheduling
¿ Point of contacts for queries and escalations concerning change management
¿ Mastering the changes done on live connections in terms of coordinating the changes with all the involved entities
¿ Involve in proactive actions to arrest the chronic issues before releasing the change on customer/Orange connection.
¿ End-to-end ownership of all orders directly received from sales (Pure IPVPN bandwidth changes) accountable for meeting the Target Delivery Date (TDD)
¿ Request configurations from VPO, ICM and AGN teams
¿ Make all the pre checks before the change window time
¿ Guide the field Engineer for all scheduled change activities
¿ Make all the post checks after the change window time
¿ Check with the customer that his application is running with no problems.
¿ Send success report to all involved entities after the completing the change
- Understanding of one or more of the following protocols, Frame Relay, ATM, Ethernet, DSL, X25, SNA, LAN and inter-networking technologies, TCP/IP.
¿ Knowledge of air transport industry a plus
¿ PTT functioning and Change management knowledge.
¿ Should have high-level knowledge of Layer 1,2 and 3 OSI level troubleshooting skills.
¿ Good knowledge of protocol, systems, communications interface, circuit knowledge and network problem determination skills.
¿ Proactive, self-motivated and determined attitude.
¿ Need a willingness to learn and expand knowledge.
¿ Ready work in 24x7 shift based environment.
¿ Time Management
¿ Customer Oriented Attitude
¿ Ability to work under a stress environment
¿ “Can Do” Attitude
¿ Team Spirit
¿ Excellent communication skills
¿ Fluent in both spoken and written English
¿ Degree/Equivalent in computer science, telecommunications or related discipline
¿ CCNA is a must
¿ 1-3 year experience in direct relation skill set in telecommunication industry
¿ 1-3 years experience in a customer oriented position
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
Customer Services & Operations
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
About the company
At Orange we have one priority: provide an incomparable experience!
With its strategic project, Essentials2020, Orange has set itself the task of ensuring it is ever-present to connect every individual to what is essential to them, and to provide a unique daily customer experience by designing the digital services that allow all our customers to enjoy securely what is essential to them.
We will achieve our ambition with five action levers and a single, dynamic approach, as an efficient and responsible digital company:
- Offering enriched connectivity
- Reinventing the customer relationship
- Building an employer model that combines the digital with the human
- Supporting the transformation of corporate customers
- Diversifying by capitalizing on our assets