Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • San Francisco


Experian’s Business Information Services (BIS) Commercial Relations Agent works directly with small business owners to investigate commercial credit report disputes and provides complimentary reports when they are subjected to adverse action.  The Agent works with public record sources, trade data contributors and BIS internals to insure that a complete, objective and accurate credit report is delivered back to the business. The Agent handles inbound calls from business owners and principals, conducts all investigation work, creates a documented audit trail, and responds within 30 days. Commercial Relations Agents also support BIS resellers, sales and other internals in making corrections to the commercial database.
Supports business owners and principals via the Experian Commercial Relations toll free phone line.
Conducts investigations into business credit report disputes by confirming public record, trade data and verifying firmographic information
Generates an audit trail document to support the investigation and final credit report presentation
Qualify and deliver complimentary commercial credit reports to business owners and principals subjected to adverse actions
Works with BIS resellers, Sales and other internals to investigate and correct data in the commercial database.
Insures investigations are completed according to service level agreements.
Handles inbound questions via phone from business principals requesting information on the dispute process and asking for investigation status
Reviews and analyzes inbound emails and letters from business principals, BIS internals, resellers, trade contributors, legal representatives, and other sources to ensure proper prioritization and investigation actions are implemented.
Reviews and qualifies requests for complimentary commercial credit reports, insuring that the request is compliant with Commercial Relations policies. Responds back to the business with notification of report delivery or need for additional information.
Conducts SQL queries to retrieve and analyze data from the commercial credit database
Generates audit trail documentation in Excel and posts updates to Experian’s proprietary commercial relations repository
Produces, sends and monitors responses to written requests for verification of legal, trade and business structure to Experian internal subject matter experts and external data providers.
Generates written responses to business principals providing investigation results and finalized credit reports
Follows Commercial Relations guidelines and procedures, maintains objectivity and upholds confidentiality restrictions at all times
Updates credit report information using the BIS SBU data management tool and by submitting batch updates via mainframe data entry.
Verifies that the credit report accurately reflects database changes before closing the investigation
Excellent customer service and phone skills
Solid oral and written communication skills
Solid business English skills
Solid PC and telephone hardware operation skills
Solid knowledge of PC operating software, including Windows, Word, Excel
Basic SQL skills
Basic understanding of the US economy and business structures
Basic knowledge of the commercial credit industry
Detail Oriented
Time Management skills and ability to work independently
Solid team worker
Solid problem solving and analytical skills
College degree or equivalent experience
Desired Skills
Ability to work independently
Basic knowledge of mainframe platforms

About the company

Experian® is a global leader in providing information, analytical tools and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions. Using our comprehensive understanding of individuals, markets and economies, we help organizations find, develop and manage customer relationships to make their businesses more profitable.

Specialties: Data, Credit, Data Management, Risk Management, Revenue Cycle Management, Healthcare IT, Healthcare Finance, Automotive Data.

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