Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Copenhagen


Consumer Services Specialist(Job Number: 180008C9)
Are you an experienced service professional with excellent communications skills? Are you fluent in Swedish, Finnish and English? Would you like to join a fantastic team in an international FMCG company? We have an opportunity for you!
In Nestlé Nordic, part of the world’s leading food and beverage company Nestlé, we are looking for a Consumer Services Specialist for our Nordic Consumer Engagement Services Team, part of our Nordic Corporate Communications department. As one of our team members has been promoted to Risk Management and Treasury Specialist, we are looking for a new colleague who can get onboard as soon as possible.
We are a successful team that are helping our Nordic consumers with questions, complaints, queries or views on our company, and the products and services that we provide.
In this role, you will report to our Nordic Consumer Engagement Services Team Leader, Janet Borg. You will be based at our Nordic head office in Ørestad, Copenhagen.

We offer
We are a fast moving, large international company, with passionate colleagues and many exciting challenges. At times, work can be hectic, but we always have fun together and keep focus on work-life balance.
As Consumer Services Specialist, you will be part of a truly Nordic team, where we speak all the Nordic languages. We are dedicated, work tight together and support each other to achieve outstanding results. We are also outgoing, empathetic and humble in our way of being.
“Our slogan is “One Team” and this is something we all strive to maintain. Even if there are periods that are more hectic, we always keep a high spirit and support each other” says Nordic Consumer Engagement Services Team Leader Janet Borg.”
In this role, you will be important in helping influencing Nestlé’s position on the Nordic market. You will be able to build a large network across functions and countries in Nestlé Nordic. 

Your future challenges
As Consumer Service Specialist you act as prime contact point for consumers who have questions, complaints and queries or views on Nestlé, our products and the Nescafé Dolce Gusto web shop.
Your tasks will be to:
• Handle and record contacts via e-mail, social media, telephone
• View and assess social media posts about Nestlé and our brands
• Maintain in-depth knowledge about Nestlé products in the market and be the owner/specialist of one product category towards the rest of the team
• Maintain good knowledge about Nestlé’s position on a variety of topics
• Be a representative of the consumer towards our internal stakeholders. This includes the creation of insights reports
• Act as a community manager on our social media channels (mainly Facebook) and proactively drive the conversations.

Your experiences and qualifications
You have previous experience from consumer/customer service, call center or other service-oriented job and an interest and some experience with social media. Experience with community management and social listening is a plus.

It is key that you are fluent (speak, read and write) in Swedish, Finnish and English. Danish and Norwegian language skills are an advantage (but not a requirement) since we are a Nordic team that support each other.

You are a proficient user of MS Office, especially Excel and PowerPoint.

We expect you to have a Bachelor’s degree or similar, as a minimum. 

Your talent and drive
To thrive and succeed as our new Consumer Services Specialist it is important that you are or have:
• excellent communications skills
• well organized
• results oriented
• a high level of empathy
• a true team player
There’s more to life at Nestlé
We guarantee that you will never get bored at Nestlé. Our people enjoy a fast-paced environment and embrace challenges as opportunities to grow. Through self-motivation, determination, and enthusiasm you will have a chance to directly influence your own career and development. We work as a dynamic team of motivated professionals who strive to excel. Moreover, our people believe in respectful collaborating, sharing ideas and having fun together every day. We share the passion to succeed and commitment to enhance people’s lives.

Would you like to know more about Nestlé?
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About the company

Foods people love. Brands people trust. And a career that nourishes your future like no other. At Nestlé USA, we provide high-quality products that are essential to living well. As individuals and teams, we embrace leadership, make important contributions and support each other’s professional development. Join the world’s leading nutrition, health and wellness company, and deliver the satisfying foods that help people around the world through every phase of life.

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