Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Kuala Lumpur


About the role
(I)   Contract Management for designated Global Customer Programs APAC                     customers (various: including formal, short form, and annual contracts)                       - Drafting, Evaluation, Negotiation and Execution : 

Serve as the point of contact for customers on contractual matters, ensuring timely review and approval / reconciliation of variations.
On all standard and nonstandard contracts, provide redlined recommendations and often negotiate directly with customer legal or purchasing staff until consensus has been reached.
Maintain contractual records and documentation such as receipt and control of all contract correspondence, customer contact information sheets, contractual changes, status reports and other documents for all projects.
As needed, provide guidance on contract matters to Sales, Contract Executions or other operational staff, including training in contracting practices and procedures. 
Develop and implement procedures for contract management and administration in compliance with company policy. As appropriate, contribute to or influence company policies. 
Monitor compliance by company employees with established procedures. Identify areas of recurrent pressure.
Ensure that signed contracts are communicated to all relevant parties to provide contract visibility and awareness, interpretation to support implementation.
Handle on-going contract issues and change management.
Monitor transaction compliance (milestones, deliverables, invoicing etc.)
Oversee Service Level Agreement Compliance.
Ensure contract close-out, extension or renewal.
(II)  Provide ad-hoc support as directed by APAC GCP Management for Profitability        Management: 

   Design and execute specific profitability improvement initiatives
   Preparation of business reviews, reporting and analysis.
   Support the region in issues and disputes with clients and vendors,           and ensure all corrective actions are completed and realised.



About you
Education and experience :

University degree or equivalent experience
Minimum of 5 years related work experience in commercial, legal or contract management within the Telecom or IT industry
Experience working in an external client facing role within the telecoms and IT industry sectors or within service consultancy businesses.
Relevant experience with managing cross-functional, geographically dispersed (virtual)  teams with more than 15 staff members.

Additional information
You have unique experiences, skills and passions. Why not bring them all to Orange?

Here, you can experience a rich, rewarding career and lifestyle that will surprise you with its breadth and potential. Imagine the excitement and satisfaction of what you can do, where you can go, and the difference you can make here at Orange.

We value our employees through various recognition programs at country and region and global level.

Orange Business Services is an Equal Opportunity Employer. We are committed to a diverse workforce and do not discriminate on the basis of age, gender, race, ethnic origin, sexual orientation, gender identity or gender expression, religion/belief, national origin, marital status, disability or veteran status.

Sales & Marketing Asia Pacific

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.


About the company

At Orange we have one priority: provide an incomparable experience!

With its strategic project, Essentials2020, Orange has set itself the task of ensuring it is ever-present to connect every individual to what is essential to them, and to provide a unique daily customer experience by designing the digital services that allow all our customers to enjoy securely what is essential to them.

We will achieve our ambition with five action levers and a single, dynamic approach, as an efficient and responsible digital company:
- Offering enriched connectivity
- Reinventing the customer relationship
- Building an employer model that combines the digital with the human
- Supporting the transformation of corporate customers
- Diversifying by capitalizing on our assets

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