Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Beijing


Counter Officer HSBC China : 0000DX53

Retail Banking and Wealth Management (RBWM)

Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join our team.

In this role, you will:

Assist to manage counter operations
a) By ensuring that all transactions are compliant with local regulations and internal guidelines.
b) By scrutinizing HUB reports and taking proper follow-up actions to ensure exception is monitored and rectified.
c) By ensuring cash handling, ATM handling and other counter operation follow procedure manual and achieve standardization and high efficiency.
d) By performing as the back-up security items’ holder and back-up daily checker.
e) By seizing every opportunity to Close liaison with colleagues from other lines of business, business segments, products and services / refer the Bank’s products and services and communicate customer interest to other departments.
f) To back up tellers during short leave or lunch hours, if necessary

 Deliver quality customer service with continuous improvement
a) By implementing strict control measures to ensure all the branch sales documents complete and correct, sales staff with necessary accreditation. (Branch quality assurance) on daily basis
b) By ensuring the quality service standards maintain within the branch.
c) By handling walk in customer complaints properly in accordance with CNQ Customer Feedback Handling Procedure.
d) By assisting the sub-branch manager & Assistant Customer Service Manager to implementing agreed service & sales programmes and processes to a high standard in order to attain the Bank’s business goals.
e) By seizing every opportunity to refer the Bank’s products and services and communicate customer interest to other departments.
f) By leading the counter team to achieve pre-set referral target to contribute to the achievement of Premier/Advance customer number.

 Assist to develop a well trained and motivated counter operations team
a) By ensuring sufficient and effective internal and external training are provided to staff in customer service team, such like internal classroom training and training offered by regulators.
b) By maintaining and updating a sound DIB and a complete set of regulations for staff learning purpose
c) By identifying, training and maintaining the key performers in customer service team and developing potential staff in various skill and knowledge sets for the benefit of their career development and business expansion.

 Protect the Bank’s interest and provide overall administrative support to Sub-branch
a) By ensuring operational procedures are in accordance with management directives, requirements of BIM V, II and local regulations;
b) By ensuring all reports & returns either submitted to SAFE/local government or required internally are produced on a timely and consistent basis and reflect the actual situation in the Branch.
c) By closely monitoring and timely reporting suspicions of money laundering activities to the appropriate authorities

 Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring
a) Maintain and ensure due observance of HSBC Internal Control Standards, including the timely implementation of recommendations made by internal/external auditors and external regulators.
b) Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimizing relations with regulators. Maintain awareness of operational risk including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.
c) Ensure compliance with all relevant internal instructions (FIMs, GSCs, circulars) and external regulatory requirements, including the management of operational risk and adherence to the Group’s standards of ethical behavior.

Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.


To be successful in the role, you should meet the following requirements:

- Bachelor degree or above.(recognized by the state)
- Good command of English.
- Working experience in service/sales industries preferred.
- Strong interpersonal and communication skills.
- 1-3 years related experience.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. /RL

Issued by HSBC Bank (China) Company Limited

Job Field
: Branch and Retail Banking
Primary Location
: Asia Pacific-China-Beijing-Beijing

: Full-time Shift
: Day Job
Type of Vacancy : Country vacancy
Job Posting
: 04-Dec-2019, 07:05:51 Unposting Date
: 01-Jan-2020, 15:59:00

  • customer service
  • due
  • retail

About the company

HSBC is one of the world’s largest banking and financial services organisations. We serve around
48 million customers through four Global Businesses:

• Commercial Banking
• Retail Banking and Wealth Management
• Global Banking and Markets
• Global Private Banking

Our network covers 72 countries and territories in Europe, Asia, the Middle East and North Africa, North America and Latin America.

With around 6,100 offices worldwide, we aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions.

HSBC is listed on the London, Hong Kong, New York, Paris and Bermuda stock exchanges.

Specialties: Banking, Financial Services, International Finance and Banking, Wealth Management, Corporate and Business Banking.